Manager - PLCS - Growth

This position is open with Bajaj Finance Ltd. Culture Anchor: Work Hard - Consistently puts in effort. Plans and tracks daily progress to achieve targets. Execute with rigor - Takes responsibility for meeting targets with focus and effort. Own it - Maintains honesty and fairness in all interactions in line with the organization's policies. Act with integrity.

• Responsible for sales activities through call-center for Banking / non-banking products
• Campaign management for call-centre.
• Data Management
• Vendor management.
• Managing growth and profitability of Personal Loan Telebinding Channel in PLCS
• COA management
• Conceptualize and develop promotional campaigns for all the channels
• Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
• Measure productivity and implement training measures to bridge the gap to achieve required productivity
• Initiate and lead various process enhancement and system development projects for both the channels
• Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost
• Monitoring performance and suggest corrective action for:
  • Key business metrics
  • Product and portfolio performance
  • Employee - Call Centre teams productivity
  • Compliance

• Monitoring performance and suggest corrective action for:
  • Compliance, policies, guidelines processes
• Resolve all customer escalation and queries related to both the channels
• Systems Understanding Data Analysis:
• Understanding of CRM lending system - Salesforce.com / UNICA
• Understanding of campaign management in Dialer
• Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
• Tracking all important matrix of business on regular basis
• Initiate request and coordinate with IT COE for any new requirement related to system enhancement
• Need to have excellent excel and PowerPoint skills