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Job Description
- Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
- Daily cash collection / updating and deposition Checking and updating agency/branch walk-in collection.
- Cross selling the insurance and other products to walk in customers
- Cash Customer Service /NPS and Audit Queries
- Service branch maintenance and control
- Consistent increase in penetration of CDM/Kiosk
- Manage escalations with teams (Centralize/HO) for end to end resolution
- Petty cash management
- Maintain minimal errors in audit report published by HO.
- Understanding of cash customer service related processes and policies.
- Graduate/Post graduate fresher/with experience
- Ability to work independently and towards deadlines.
- Effective oral and written communication skills
Skills
Audit ReportCash CollectionNpsCommunication SkillsCustomer ServiceCross SellingPetty CashFinanceCustomer ServiceMaintenanceOperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Bajaj Finance Limited is one of India's largest non-banking financial companies, incorporated on 25 March 1987 as Bajaj Auto Finance Limited and headquartered in Pune, Maharashtra. It is a subsidiary of Bajaj Finserv Limited and part of the Bajaj Group.
Originally focused on two- and three-wheeler financing, the company now offers consumer durable loans, personal loans, business and SME lending, home loans, loans against property, and deposits. Bajaj Finance is listed on the NSE and BSE and employs over 70,000 people.
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