International Customer Service Advisor

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 8 months ago
0-3 years
Karnataka
Work from Office

Posted: 8 months ago
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Applicants: 85+
Job Description
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Job Description

    You will be working at First Source in multiple Line of Businesses (LOBs) with different job roles and responsibilities. Here is a brief overview of the available positions:
    A) Sky Q Broadband Tech Support (UK Shift):
    - You will be providing technical support for broadband services in the UK Shift.
    - The work schedule includes 5 days working with 2 rotational offs.
    - A one-way free drop facility will be provided.
    - Freshers can expect a take-home salary of 23k, while experienced candidates with a minimum of 6 months in International Customer Support can earn up to 27k.
    - The location for this role is Brookfield.
    B) Sky Business Broadband/ Telecom Customer Support (Blended Process) (UK Shift):
    - You will be handling customer support for broadband and telecom services in the UK Shift.
    - The job entails 5 days working with 2 rotational offs.
    - Both-way cab facility and one-way free drop will be provided.
    - Freshers and experienced candidates with a minimum of 6 months in International Customer Support can earn salaries ranging from 23k to 27k.
    - The location for this position is Brookfield.
    C) Telstra Broadband/ Telecom Customer Support (Australian Shift):
    - You will provide customer support for broadband and telecom services in the Australian Shift.
    - The job includes 5 days working with 2 rotational offs.
    - A one-way free drop facility will be provided.
    - Freshers can earn a take-home salary of 23k, while experienced candidates with a minimum of 6 months in International Customer Support can earn up to 25k.
    - The location for this role is Brookfield.
    D) Economist UK Magazine Customer Support (Chat Process) (UK Shift):
    - You will be handling customer support for a UK magazine through chat in the UK Shift.
    - The work schedule consists of 5 days working with 2 rotational offs.
    - A one-way free drop facility will be provided.
    - Freshers and experienced candidates with a minimum of 6 months in International Customer Support can earn salaries ranging from 23k to 25k.
    - The location for this role is Brookfield.
    E) Now Chat First Source Anish & Arun Broadband Customer Support (Chat Process) (UK Shift):
    - You will be providing customer support for broadband services through chat in the UK Shift.
    - The job involves 5 days working with 2 rotational offs.
    - A one-way free drop facility will be provided.
    - Freshers can expect a take-home salary of 21k, while experienced candidates with a minimum of 6 months in International Chat process can earn up to 23k.
    - The location for this role is Brookfield.
    F) SKY SUV Upselling Voice:
    - This role involves upselling Sky SUV services with a requirement of good communication skills.

    Looking to get Placed? Try our Placement Guarantee Plan

    - Graduates, undergraduates, and 10th pass candidates with freshers or experienced background can apply.
    - Freshers can earn a take-home salary of 21k, while experienced candidates can earn 23k.
    - The interview process includes HR, AMCAT, and Ops rounds.
    - Multiple batches with 20 candidates in each are scheduled to join on Dec 02nd/09th/16th.
    - The work location is at Brookfield.
    Additional Information:
    - All positions require candidates to have excellent communication skills.
    - Master graduates and B.E/ B.Tech freshers are not eligible for these roles.
    - The job types offered are Full-time for Freshers.
    - Benefits include health insurance and Provident Fund.
    - The work schedule may involve Monday to Friday with morning, night, and rotational shifts.
    - Performance bonus is applicable.
    - Language proficiency in English is required, and Hindi is preferred.
    - The work location is in person at Brookfield.
    For more details or queries, you can contact the employer at +91 hidden_mobile.,

Skills

Customer SupportTechnical SupportCustomer ServiceUpselling VoiceCustomer SupportTelecom Customer SupportExcellent Communication SkillsInternational Customer SupportBroadband Tech SupportChat Process

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Important dates & deadlines?

Application Deadline

25 Oct 25, 12:45 PM IST

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