Officer, Client Service Associate/Treasury Service Advisor

Being a Great Place to Work is fundamental to our approach in driving Responsible Growth. This involves fostering a diverse and inclusive workplace, attracting and nurturing exceptional talent, supporting the physical, emotional, and financial well-being of our teammates, recognizing and rewarding performance, and making a positive impact in the communities we serve.

Joining Bank of America offers you the opportunity to build a successful career with possibilities for learning, growth, and making a difference. We invite you to be part of our team!

What would you like the power to do This is the question we ask ourselves at Bank of America daily as we serve our clients. It reflects our commitment to living our values, fulfilling our purpose, and achieving responsible growth.

We are looking for individuals to join our dynamic team with a strong emphasis on providing a world-class client experience. As part of this team, you will have the opportunity to service, advise, support, and manage a portfolio of Global Treasury Services MNC, FI, and Middle Market clients. Your role will involve delivering professional, courteous, and high-quality customer service across various domestic, international, and cash management services. We are dedicated to enhancing the client experience through the utilization of our people and cutting-edge technologies to simplify business operations. Moreover, we prioritize providing an industry-leading employee experience by investing in operational excellence-driven technologies to streamline workflows, offering exceptional learning opportunities, implementing local and global ESAT initiatives, and more.

Your responsibilities will include working collaboratively with the team, business partners, and clients to provide and enhance quality service resolutions. This will involve managing the day-to-day servicing inquiries of Pan India clients, investigating and resolving all inquiries promptly and accurately, undertaking regulatory remediations within specified timelines, maintaining consistent service levels, analyzing client inquiry statistics, engaging proactively with clients, liaising with local/regional operations, providing back-up support to other team members, and ultimately delivering a world-class client experience.

Key skills required for this role include knowledge of treasury and cash management services, strong interpersonal and problem-solving abilities, effective client management skills, excellent verbal and written communication, resilience in high-pressure environments, good time management, teamwork, attention to detail, adaptability to change, personal ownership and accountability, building strong client relationships, proactive approach, and a friendly outgoing personality. An Operational Excellence mindset will be beneficial in this role.

If you are looking to be part of a team that values excellence, client satisfaction, and continuous improvement, Bank of America presents a rewarding opportunity for you to make a difference.,