Customer Support Specialist

Location: Angamaly, Kerala

Experience: 2–4 Years

Qualification: Bachelors Degree in Business Administration, Commerce, or related field.

Role Summary

The Customer Support Specialist will be responsible for managing customer orders, coordinating order fulfilment, addressing customer enquiries, and ensuring a seamless customer experience by working closely with Sales, Production, Warehouse, Logistics, and Finance teams.

Key Responsibilities

• Process and coordinate customer orders from receipt to delivery.
• Communicate order status, dispatch schedules, and delivery updates to customers.
• Handle customer enquiries, complaints, and service requests promptly.
• Coordinate with Sales, Production, Warehouse, Logistics, and Finance to ensure timely order fulfilment.
• Monitor order progress and resolve delivery or service-related issues.
• Maintain customer records, order documentation, and service reports.
• Prepare customer support MIS and order status reports.
• Ensure compliance with company SOPs and service standards.
• Build and maintain strong customer relationships through proactive communication.

• Customer Relationship Management
• Order Processing & Coordination
• Complaint Resolution
• Documentation & MIS Reporting
• ERP/MS Excel proficiency
• Excellent communication and interpersonal skills
• Strong coordination and problem-solving abilities

• 2–4 years of experience in Customer Support, Customer Service, Sales Coordination, or Order Management in a manufacturing, FMCG, food ingredients, or B2B environment.
• Experience in ERP-based order processing and customer coordination will be an added advantage.

Skills: customer support,documentation,order processing