Inside Sales Manager

Job description / Role

Bayut and dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of five brands, we have more than 123 million monthly users who trust our dedication to providing them with the best platform for their needs.

As a manager of inside sales, you will be responsible for training, mentoring, and leading a team of sales account managers, telesales executives, and coordinators who sell products over the phone and visit clients monthly.

Responsibilities

• Train, mentor, and lead the sales team.
• Meet or exceed the team’s productivity targets with 100% accuracy.
• Meet service-level agreements for volume, customer service, and the number of clients converted.
• Develop talent within the team by providing guidance, ongoing feedback, coaching, and development opportunities to help team members achieve their targets.
• Encourage team members and identify areas for additional training or skills checks.
• Assist management with hiring and training new team members.
• Answer team members’ questions, help resolve their problems, and oversee their work for quality and compliance with guidelines.
• Set and track sales targets for the team.
• Develop strategies to promote adherence to company regulations and performance goals.
• Conduct team meetings to share best practices and clarify ongoing expectations.
• Generate and share comprehensive reports on team performance, mission-related objectives, and deadlines.
• Prepare monthly, quarterly, and annual sales forecasts.
• Provide quality customer service by interacting with customers, answering inquiries, handling complaints effectively, and occasionally visiting customers.

Requirements

• Bachelor’s degree preferred.
• More than two years of telesales experience.
• More than four years of experience managing telesales or sales executives.
• Hands-on experience with Zendesk, customer relationship management systems (Salesforce preferred), and Microsoft Excel.
• Analytical mindset.
• Strong organizational skills.
• Leadership skills.
• Excellent interpersonal and team management skills.
• Results-oriented, with problem-solving skills and the ability to resolve challenges through creative and flexible options aligned with the company’s overall targets.
• Ability to listen and communicate effectively with the team while providing open and honest feedback.

Benefits

• A fast-paced, high-performing team.
• A multicultural environment with more than 60 nationalities.
• Competitive tax-free salary.
• Comprehensive health insurance.
• Annual air ticket allowance.
• Employee discounts at multiple vendors across the Emirates.
• Rewards and recognition.
• Learning and development opportunities.

Bayut and dubizzle are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.