Consumer Account Manager

Who We Are

Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.

As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE-based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best-funded HRTech scale-ups in the region.

At Bayzat, culture is paramount. We are a principle-driven, merit-based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.

Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimize efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.

Some High-impact Responsibilities You Will Be Entrusted With

• Preparing insurance quotations for new customers & existing customer renewals
• Answering and proactively following up with potential customers through several means of communication (E-mail, Phone, What'sApp,..etc)
• Educating prospective customers on insurance products, mechanics, and regulatory requirements
• Working with brokerage partners, where needed, to obtain official customer quotations
• Liaising with insurance companies to prepare customer renewal quotations, obtain issued policy documentation, and/or answer questions
• Maintaining accountability for renewal rates and agreed on performance metrics
• Proactively building good working relationships with clients and insurers
• Setting up and leading meetings with certain existing clients to build rapport and also cross-sell other products
• Training and educating clients on the Bayzat Health application
• Maintaining knowledge of the key market or industry changes
• Defining and/or re-designing customer service and renewal processes to optimize efficiency
• Partnering with the design & technology team to optimize the Bayzat website and platform for user experience, while minimizing required touchpoints
• Developing and delivering customer service/sales training on an ongoing basis
• Continuing to re-design training & processes based on learning from day-to-day operations
• Maintaining and updating CRM to reflect process changes and optimization

• 1+ years of experience in a client facing role (Preferable)
• Excellent verbal and written communications skills
• Strong strategic, critical thinking skills and problem-solving ability
• Obsessively organized and detail-oriented attitude.
• Ability to build strong relationships and work effectively with cross-functionally both internal and external stakeholders
• Experience working in a high-growth environment
• Ability to adapt to changes in process or work structure
• Ability to learn quickly and memorize certain product details needed for everyday conversations with clients
• Fluency in English, both written and spoken, is required. Fluency in Arabic is preferred.

At Bayzat, we don't sell beanbags or buzzwords as culture — we build an environment where high achievers thrive. You'll work alongside some of the hungriest, most driven people you'll ever meet, in a place that rewards performance, not politics.

Here's What You Can Expect

• Meritocracy at its core: Your value creation and impact define your growth, not titles or tenure.
• Freedom to shape your path: We support cross-functional moves and growth transitions when you drive value.
• Real feedback culture: Feedback is coaching - empowering you to find your own answers and elevate your game.
• Barrier-free collaboration: Impact matters more than hierarchy. If you can create value, you'll have a seat at the table — even with the CEO.
• Accelerated growth: Fast-track opportunities for top performers; no artificial limits.
• Flexible work setup: Remote and hybrid options designed around performance.
• Inclusive culture: Regular company-wide all-hands, OKR tribe meetings, and annual awards that celebrate real impact.

This isn't for everyone — but if you want to be pushed, inspired, and rewarded for what you deliver, welcome to Bayzat.