Program Manager - Data & Analytics Delivery Engagements

About the Role

We are looking for a highly driven and business-oriented Program Manager with strong experience in managing large-scale Data & Analytics engagements across global customers. The ideal candidate should possess a strong blend of delivery leadership, commercial acumen, customer relationship management, and technical understanding of Data & Analytics ecosystems.

This role requires someone who can manage complex multi-geography programs, drive operational excellence, improve margins, ensure high customer satisfaction, and contribute to business growth through account mining and expansion.

Key Responsibilities:

Program & Delivery Management

• Lead end-to-end delivery of large Data & Analytics programs for global clients.
• Manage multiple concurrent engagements across varied pricing models including Fixed Price, T&M, Managed Services, and Outcome-Based engagements.
• Drive governance, delivery excellence, risk mitigation, and stakeholder management across programs.
• Ensure timely delivery with high quality and strong business outcomes.

Financial & Operational Management

• Own program-level financials including revenue, profitability, gross margins, utilization, forecasting, and resource planning.
• Drive operational efficiencies and continuous improvement initiatives across engagements.
• Monitor and improve key delivery metrics including utilization, productivity, and cost optimization.
• Ensure consistent quarter-on-quarter (QoQ) and year-on-year (YoY) growth in revenue and margins.

Customer Success & Relationship Management

• Build strong executive-level relationships with global clients and become a trusted advisor.
• Ensure high CSAT/NPS through proactive engagement, delivery excellence, and value realization.
• Drive customer governance meetings, business reviews, and strategic roadmap discussions.

Technical & Strategic Leadership

• Provide leadership and strategic direction to Data & Analytics programs including Data Engineering, BI, Cloud Data Platforms, AI/ML, Reporting, and Modern Analytics initiatives.
• Guide delivery teams on best practices, solutioning, and scalable architecture approaches.
• Collaborate with technical architects, delivery leads, and business stakeholders to align solutions with business objectives.

Growth & Account Expansion

• Drive "Land and Expand" strategy within existing accounts.
• Identify upsell/cross-sell opportunities and support business growth initiatives.
• Work closely with sales and leadership teams to create expansion strategies and increase account penetration.
• Contribute towards pipeline creation and incremental revenue generation.

Required Skills & Experience

• Strong 15+ yrs experience in managing Data & Analytics programs for global customers.
• Proven expertise in handling large enterprise engagements across different delivery and commercial models.
• Strong understanding of program financials, P&L management, utilization, and margin optimization.
• Experience managing geographically distributed teams and multi-vendor environments.
• Excellent stakeholder management and executive communication skills.
• Strong customer-facing capabilities with demonstrated success in improving CSAT/NPS.
• Ability to provide techno-functional leadership to delivery teams.
• Strong commercial mindset with proven success in account mining and revenue growth.
• Experience in cloud-based analytics ecosystems such as Azure, AWS, GCP, Snowflake, Databricks, Power BI, Tableau, etc. is preferred.
• Exposure to AI/ML and modern data platforms will be an added advantage.