Technical Support Executive- Retail
IT / Software Development & Related
102+ Applicants
Posted: 7 months ago
0-4 years
Maharashtra
Work from Office
Posted: 7 months ago
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Applicants: 102+
Job Description
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Job Description
- As a Technical Support Representative at our company, you will play a vital role in providing exceptional customer service and technical assistance to our clients. This is a great opportunity for fresh graduates who are passionate about IT support and enjoy problem-solving.
Key Responsibilities:
- Respond to customer queries through calls, emails, or chat promptly and professionally.
- Offer initial technical support for software, hardware, and network-related issues.
- Record and manage customer problems and solutions using ticketing systems.
- Escalate unresolved issues to higher-level support teams when necessary.
- Assist customers in troubleshooting and using products effectively.
- Maintain a positive and empathetic attitude to ensure customer satisfaction.
- Keep abreast of company products, services, and support policies.
Qualifications Required:
- Bachelor's degree in Computer Science, IT, or a related field.
- Basic understanding of computer systems, operating systems, and networking principles.
- Strong problem-solving skills with a focus on customer needs.
- Excellent written and verbal communication abilities.
- Team player with a willingness to learn.
Preferred Skills (Good to Have):
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- Familiarity with ticketing tools like Zoho Desk, Freshdesk, or Jira.
- Proficiency in MS Office and basic troubleshooting of Windows/Mac systems.
- Ability to work effectively under pressure and manage multiple tasks.
About the Company:
Our company offers a supportive work environment and values employee well-being. We provide food for employees and offer a Provident Fund for financial security.
Work Location: In person
Language:
English (Preferred),
Skills
Basic Technical KnowledgeVerbalKnowledge Of Ticketing ToolsTroubleshooting SkillsTeamworkProblemsolving AbilityStrong Communication SkillsKnowledge Of MS OfficeWritten Communication SkillsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
27 Oct 25, 02:34 PM IST
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