Senior Vice President - Process Excellence - P&C Insurance

SVP - Head of Process Excellence

Function: Process Excellence (PEX) / Transformation

Experience: 20+ years, including 5+ years leading Process Excellence / Transformation functions (Consulting background preferred; client-facing experience required)

Location: Hybrid - Gurugram, Noida

Job Summary:

We are looking for a seasoned Process Excellence leader to own the Process Excellence & Governance pillar within the organization. This is a senior leadership role responsible for setting the standards, tools and governance model that every domain pod and PEX consultant across the enterprise operates against.

You will build and lead the Process Excellence & Governance team, own process mapping and operational resilience standards, chair SOP & controls governance, and drive the enterprise Lean / Continuous Improvement agenda. You will sit alongside the leads for AI Ecosystem, Client Enablement / Practice, and Operational Intelligence aligning their work to a single, coherent process excellence framework and you will provide oversight on 30/60/90 day plans for every initiative that moves through the operating model.

This role is best suited to a leader who is equally comfortable setting enterprise governance and metrics, mentoring a bench of PEX consultants, and representing process excellence outcomes to the executive team.

Key Responsibilities:

• Own the enterprise Process Excellence & Governance charter, standards and operating rhythm on behalf of the leadership team.
• Set and govern process mapping standards, taxonomies and documentation practices used consistently across all domain pods.
• Chair SOP & Controls governance approving, versioning and retiring SOPs, and ensuring controls are current, tested and audit-ready.
• Own the enterprise Metrics & Governance framework: define the KPIs, SLAs and reporting cadence used to track process health and improvement impact.
• Provide oversight and sign-off on 30/60/90 day plans for new initiatives, pods and transformation programmes.
• Lead operational resilience assessments across functions, identifying single points of failure, control gaps and continuity risks.
• Define resilience standards and recovery playbooks, and track remediation of identified gaps to closure.
• Deploy Lean and Six Sigma methodologies enterprise-wide, driving a self-sustaining continuous improvement culture.
• Build, lead and develop the Process Excellence & Governance team, and manage the broader bench of PEX consultants deployed into domain pods.
• Partner with the AI Ecosystem and Operational Intelligence teams to identify, evaluate and prioritise automation and AI opportunities against impact, feasibility and ROI.
• Champion agentic and AI-led approaches to process redesign moving beyond traditional automation to processes where AI agents plan, decide and execute steps with human oversight.
• Act as the connective layer between Process Excellence & Governance, AI Ecosystem, Client Enablement / Practice, and Operational Intelligence ensuring a single, coherent process excellence narrative across the organization.

Key Skills:

• Proven experience leading a Process Excellence, Transformation or Operational Excellence function at a senior/enterprise level.
• Strong governance discipline - comfortable owning frameworks, metrics and standards that other teams are held to.
• Lean, Six Sigma (Black Belt / Master Black Belt preferred), and structured continuous improvement toolkits.
• Familiarity with automation platforms (e.g., Power Automate, UiPath, Automation Anywhere) and low-code/no-code enablement models.
• Executive-level communication and consulting skills - able to influence C-suite, cross-functional leaders and clients.