Training Manager Skincare & Wellness

Role Summary

We are seeking a motivated and dynamic Training Manager Skincare & Wellness (Trainer & Brand Educator) who will be the central knowledge hub for all our brands and the bridge between training, education, and sales.

This role is a perfect blend of corporate training, product education, and field enablement ensuring our internal teams and partner clinics/spas are empowered with deep product understanding, strong demonstration skills, and measurable business outcomes.

Key Responsibilities

1. Knowledge Hub & Product Expertise

• Be the go-to expert on all BBB brand products ingredients, benefits, usage protocols, and brand philosophies.
• Maintain and continuously update the internal knowledge library, including training decks, SOPs, product data sheets, and videos.
• Support the Marketing and BD (Business Development Executives) teams with technical product inputs and content validation.
• Track competitor trends, treatment styles, and spa/wellness innovations to keep BBB brands ahead of the curve.

2. Internal Learning & Development

• Conduct monthly internal L&D sessions for BD, KAMs (Key Account Managers), and new hires, covering product knowledge, brand storytelling, demo techniques, and soft skills.
• Design structured onboarding modules for new sales staff.
• Evaluate learning outcomes through quizzes, assessments, and role-play feedback.
• Collaborate with HR and Ops to standardize internal training frameworks.

3. External Client Training & Demo Execution

• Conduct in-clinic training sessions for therapists, aestheticians, and doctors to enhance brand understanding and product confidence.
• Deliver live product demos and treatment workshops to support brand positioning and clinic-level conversions.
• Ensure each training translates to measurable sales opportunities, maintaining a demo-to-order conversion rate of 60%.
• Build strong, lasting relationships with demo done clinics and spa teams through education-led engagement.

4. Sales Enablement & Business Impact

• Collaborate closely with BD/KAM teams to plan demo calendars and follow-up actions.
• Monitor ROI from training efforts (sessions conversions reorders).
• Support key accounts with refresher sessions, product updates, and brand immersion activities.
• Provide field insights and client feedback to the brand, sales and marketing teams for continuous improvement.

5. Content Development & Documentation

• Develop and maintain training materials decks, manuals, SOPs, and short-form videos.
• Create tiered training modules (Bronze, Silver, Gold) for different levels of clinic engagement.
• Maintain detailed logs of training sessions, demo reports, and feedback summaries in the system.

6. Travel & Coordination

• Conduct on-site trainings and demos in various cities (travel expenses reimbursed).
• Coordinate with Operations and BD teams to ensure training kits, sample products, and materials are ready prior to visits.

Qualifications

• Diploma/Certification in Spa Therapy / Skincare / Wellness Management (CIBTAC, CIDESCO preferred)
• 36 years of experience in spa training, product education, or corporate L&D within beauty, skincare, or wellness sectors
• Strong understanding of skincare ingredients, facial and body therapies, and rituals
• Excellent presentation and communication skills (English essential)
• Tech-friendly: ability to create and deliver digital training materials (PowerPoint, video, etc.)
• Passionate, confident, and outcome-oriented professional with a love for continuous learning