Subject Matter Expert (SME) For US Outbound Debt Collections Process

Job Title: Subject Matter Expert (SME) Outbound Debt Collections & Analytics

This is a NIGHT SHIFT US Process Job

Location:

Kolkata (Mandatory Only local candidates will be considered)

Shift:

Night Shift (US Process) Mandatory

Job Summary

We are hiring a hands-on SME Outbound Debt Collections to manage outbound tele calling campaigns, optimize recovery performance, handle dialer operations, and generate analytical insights using Power BI and MS Excel.

This is an operations-driven role requiring both campaign management expertise and strong reporting capabilities.

Mandatory Eligibility Criteria (Strict Screening)

• Must be currently based in Kolkata
  
• Must be willing to work night shifts
  
• Current CTC must not exceed 2.16 LPA
  
• Minimum 2 years experience in outbound debt collections
  
• Hands-on experience with outbound dialer systems
  
• Strong working knowledge of MS Excel
  
• Basic to intermediate knowledge of Power BI
  

Key Responsibilities

Outbound Collections Management

• Manage bucket-wise calling strategies (Early, Mid, Late)
  
• Monitor PTP, RPC, CE, Recovery %, Roll Rate
  
• Improve contactability and conversion ratios
  
• Drive agent productivity and performance
  

Dialer & Campaign Handling

• Configure and manage predictive/progressive dialer campaigns
  
• Handle data segmentation and allocation logic
  
• Monitor penetration %, connect %, drop %, idle time
  
• Coordinate with tech team for troubleshooting
  

Reporting & Analytics

• Prepare daily/weekly/monthly MIS reports
  
• Build dashboards in Power BI
  
• Use advanced Excel (Pivot, Lookup, Index-Match, formulas)
  
• Identify gaps and recommend corrective actions
  

Required Skills

• 2+ years experience in outbound debt collections (BFSI / NBFC / BPO preferred)
  
• Experience in US collections process preferred
  
• Strong Excel (Mandatory)
  
• Power BI dashboard creation experience
  
• Understanding of compliance in debt collections
  
• Strong analytical mindset

Timing : Night Shift

5 Days a Week

Work From Office

Location : Taratala ( South Kolkata )

Interested Candidates can WhatsApp CV at 9051296568 or Email CV at hr1@bellovista.net.