Sales Executive - Gurgaon

About The Role

We are looking for a proactive and customer-focused Sales Executive to become the relationship owner for our clinic. Your primary responsibility will be to nurture prospective and existing clients, build long-term relationships, and ensure a consistent flow of appointments and walk-ins for our doctors and consultants.

You will manage the complete client journey—from the first enquiry to the clinic visit—while delivering an exceptional customer experience. As a secondary responsibility, you will support basic clinic operations by helping maintain stock and operational hygiene.

Key Responsibilities

• Build and nurture relationships with new and existing clients through regular follow-ups and personalized communication.
• Manage all enquiries received through calls, website, social media, walk-ins, referrals, WhatsApp, and marketing campaigns.
• Convert enquiries into clinic appointments and maximize lead-to-visit conversions.
• Ensure every lead receives timely attention and that no enquiry remains unattended.
• Coordinate tele-consultations with doctors or the Branch Manager whenever required.
• Follow up with missed appointments, inactive clients, and existing clients to generate repeat visits and consultations.
• Identify opportunities for package renewals, cross-selling, and upselling based on client needs.
• Maintain accurate client records, follow-up remarks, and lead status in the CRM (SalesMax, Zenoti, or similar software).
• Confirm appointments, minimize no-shows through reminder calls, and provide professional guidance on treatments, services, pricing, and offers.
• Collaborate closely with doctors, consultants, and the Branch Manager to achieve clinic revenue and consultation targets.
• Generate daily and weekly reports on lead management, appointments, and conversions.
• Support clinic operations by maintaining stock records, monitoring inventory, ensuring operational hygiene, and keeping the clinic customer-ready.

• Excellent communication skills in the Regional Language, Hindi, and English.
• Strong relationship-building, persuasion, and customer service skills.
• Experience in inside sales, telecalling, CRM, customer relationship management, or healthcare sales is preferred.
• Comfortable using CRM software.
• Highly organized with strong follow-up discipline and attention to detail.
• Positive, target-oriented, and passionate about helping customers.
• Ability to multitask in a fast-paced clinic environment.

What Success Looks Like

• High appointment booking and walk-in conversion rates.
• Strong client relationships leading to repeat visits and referrals.
• Consistent achievement of sales and consultation targets.
• Excellent CRM discipline and follow-up compliance.
• Well-maintained clinic stock and operational readiness.

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