Jira Expert

Job Purpose

The Jira Expert is responsible for designing, developing, implementing, and maintaining the Jira platform to meet specific business needs. Additionally, this role ensures that Jira is well-integrated with existing systems and consistently delivers optimal performance, thereby driving business efficiency and user satisfaction.

Bespineers Conduct

• Adhere to company policies and procedures, as well as applicable laws and regulations.
• Handle conflicts in a professional and constructive manner.
• Aim for high-quality work and continuously look for ways to improve.
• Maintain a positive and cooperative attitude, such as accepting feedback politely and remaining calm and professional when faced with challenges, to contribute to a more productive and pleasant work environment.
• Work as part of a team, be willing to help others, communicate effectively and be willing to adapt to reach team goals.
• Act as role models, demonstrating Bespin Motto, behaviors, and ethics that Bespin aspires to uphold.

• Customize and configure Jira projects, IT Service Catalog, Automation for Jira, Asset Management, workflows, permissions, and notifications to support various teams and projects.
• Maintain security, backup, and redundancy strategies for Jira.
• Develop and direct software system testing and validation procedures, programming, and documentation.
• Evaluate, install, and manage Jira plugins to extend the platforms functionality.
• Work within the Digital team and other business units to automate internal company processes and tools.
• Liaise with vendors and other IT personnel for problem-resolution.

• Support the design and implementation of integrations between Jira and other core business systems.
• Manage data migration processes to ensure seamless integration of Jira with existing systems.
• Provide 2nd and 3rd level system support to company employees for relevant systems and tools.

• Monitor and optimize Jira performance to ensure a smooth user experience.
• Maintain comprehensive documentation of Jira configurations, customizations, and best practices.

Additional Responsibilities

Job Specification

Education

• Bachelors degree in IT, Computer Science or any related field

• ACP-120 Jira Administrator for Cloud Certification

• Expertise in the Atlassian Cloud Suite (Jira Software, Service Management, Confluence, Assets, Work Management)
• Scripting Languages: Python, NodeJS, Ruby or similar
• Business Applications: M365, SharePoint, Power BI