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Job Description
- Account Growth: Own retention and expansion across assigned accounts. Build whitespace plans and proactively identify cross-sell, upsell, managed services and recurring-revenue opportunities.
- Strategic Relationships: Develop multi-threaded relationships across business, IT, operations and executive stakeholders. Reduce dependency on a single project sponsor.
- Opportunity Discovery: Use consultative discovery to uncover business problems, priorities, impact and urgency - then connect them to relevant Beyond Key capabilities.
- Commercial Ownership: Drive opportunities from qualification through proposal, negotiation and closure, with disciplined CRM hygiene, next steps and forecast accuracy.
- Customer Success: Stay close to delivery health and customer sentiment. Surface risk early, coordinate recovery when needed, and create the conditions for repeat business.
- Internal Orchestration: Bring together presales, delivery, practices, finance and leadership around the account strategy and the next best commercial action.
- The role is judged on commercial outcomes and quality of account ownership - not activity for activity's sake.
- Revenue: Growth against agreed account targets
- Retention: Repeat business and renewal strength
- Pipeline: Qualified expansion opportunities
- Reach: Depth of stakeholder relationships
- Forecast: Accuracy, hygiene and commercial discipline
- 5–8+ years in account management, client partnering, customer success, IT services sales, consulting sales or enterprise technology sales.
- A track record of growing B2B customer relationships and turning delivery credibility into new commercial opportunities.
- Strong discovery and consultative-selling skills - you can diagnose before you prescribe.
- Commercial fluency across pricing, proposals, contracts, revenue, margins and pipeline management.
- Executive communication skills, with the ability to engage both business and technical stakeholders.
- Strong CRM discipline and the ability to manage multiple accounts and opportunities without losing momentum.
- You have sold technology consulting, professional services, managed services, SaaS or digital transformation programs.
- You understand Microsoft Dynamics 365, Power Platform, Microsoft 365, Power BI/Fabric, Azure, AI/GenAI, Data & Analytics or custom engineering.
- You have experience working with North American customers and distributed onshore/offshore delivery teams.
- You build relationships beyond the immediate project sponsor and naturally look for organizational whitespace.
- You are comfortable challenging customers constructively, bringing ideas and creating reasons for the next conversation.
Skills
Power BIAzureMicrosoft DynamicsCRMAccount ManagementBusiness DevelopmentNegotiationCustomer SuccessConsultingCommunicationLeadershipTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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