Patient Relation Executive

JOB DESCRIPTION

General

• To ensure smooth functioning of the designated area.
• To take regular rounds of the premises to monitor the general cleanliness of the area and ensure that general facilities are clean and proper.
• To monitor staff availability at designated area and escalate in case of any problem.
• Enhance the value of services being provided by making the patients & attendants comfortable & familiar with the hospital.
• Administer the feedback forms and guide the patients to place it in designated suggestion box.
• To ensure that the patient complaints are handled properly & amicable solution is provided.
• Liaise with the respective HODs upon receiving a complaint &attempt resolution under information to the Medical Director / DMS.
• Assist quality department in audits, root cause analysis and problem solving.
• Identify and facilitate any patient/ relation in need of counseling.
• Any other responsibility as assigned by the management.

OPD Functions

• Responsible for OPD patient satisfaction
• To ensure that doctors appointments are well kept.
• Liaise with MRD for timely file retrieval
• Facilitate patient in getting timely reports.
• Facilitation of fast track patient and required MIS for the task.

IPD Functions

• Responsible for IPD patient satisfaction.
• To take rounds of the patient rooms, before admission and also post discharge and ensure that the furniture, linen, toiletries, etc. are maintained and in good condition. Take regular room audits.
• Meet every patient, enquire about their treatment related problems or complaints and ensure they are taken well care of.
• To work in coordination with the Nursing In charge and ensure that pharmacy, discharges related formalities are well facilitated.
• To work in coordination with other staff and ensure that all investigations – PET, CT, USG, ET care done in time and are well facilitated.
• To coordinate in case of external referral of patients.
• To work in coordination with the billing department for better bed management.
• To ensure that discharges are done in time.
• Act as point of contact for all patient related queries & ensure that all the basic amenities are available for deluxe & super deluxe patients.
• Ensure that patient files get completed as per NABH protocol.

Any other professional work assign by management