Regional Head - Collections

Group Company: Resilient Innovations Private Limited
Designation: Regional Head - Collections (DES_416)
Office Location: Delhi
Position Description
Know more about us and the role!
About The Position
Position Title

Regional Head - Collections
Location

Delhi NCR
Business Unit
Function
Reporting Manager
Team Size
You can become a part of

… a truly aspirational brand, one of India’s fastest growing fintech companies that offers a range of financial services & products f or merchants, kirana store owners and end consumer s . Valued at over $2.8 Bn within a short span of 3+ years, we focus on empowering small business owners and retailers with business ranging from QR & PoS payments to easy loans to high-yield investment products which in turn enables them to grow and transform. We understand that business and culture are two sides of the same coin. So, alongside business, we are equally focused on building a culture where employees succeed unconditionally.

We believe we are in an ever-evolving space with immense opportunity to build for Bharat! Our people will enable this journey with their ideas, innovations and capabilities. W e value diversity, where we encourage different points of view, ways of thinking, new capabilities to strengthen and improve the lives of our customers. And that is not all, we have a lot of fun while we explore new ideas, solve real problems, collaborate, connect — and we do it all together.

Connect with us over social media, coffee or call. We promise to excite you with an opportunity that will “change the game”!
Responsibilities Will Include

• To Manage Collection Operations for the region


• To achieve collection targets assigned to the territory by meeting collection target for the states and region assigned


• Meeting the Target on Cost of Collections


• Ensuring legal guidelines are compiled for entire collection structure in letter and sprits


• Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force


• Ensure adherence to the Code of Conduct


• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.


• Keeping the write off per cent within risk pricing. Control portfolio in terms of bucket flows


• Handle customer issues escalations


• Feedback on credit policy based on market conditions


• Ensuring documented feedback and action taken on all cases


• Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.


• Manage and put support mechanism for legal / police issues


• Ensuring audit queries are complied with, ensuring corrective and preventive action.


• Manage productivity by fixing productivity parameters for Agencies / collection executives


• Monitoring performance against set parameters and daily / monthly review of State Collection Teams


• Recruitment of collection officer’s / area managers


• Constant evaluation of collection officer’s/area managers

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To succeed in the role
Qualifications

• Graduate/Post Graduate


• 10+ years of field collections experience

Skills, Experiences & Behaviors

• In Depth Knowledge of Parameters to be tracked for field Collection agencies


• Good Analytical Skills


• Capable of formulating field collection strategy


• Strategic and analytical thinking


• Problem solving and decision-making skills


• People Management skills


• Creative & Innovative

Primary Responsibilities

• 
  
• To Manage Collection Operations for the region


• To achieve collection targets assigned to the territory by meeting collection target for the states and region assigned


• Meeting the Target on Cost