Agency Manager (Vijayawada)

• Recruit qualified agents
• Conduct weekly / monthly meeting to review performance, disseminate Company information , address common problems and concerns and rally the team to achieve goals
• Set weekly production target for team of agents
• Identify agents development needs and work with Training Department to schedule appropriate technical , product and skills training
• Accompany agents on customer visits to support and improve sales skill
• Develop agents in line with career development / training requirements of the Company
• Responsible for the activisation of the agents
• Motivate by providing support , recognizing good performers and arranging appropriate team-building activities
• Review agent performance against target and identify training needs
• Ensure agents work in accordance with Company standards, the regulation and ethics and maintain licensed status
• Make necessary decisions based on agent performance
• Handle complaints in a timely and professional manner

Host events for customers to develop new and long-term relationship