Front Desk Executive And Receptionist

Bhavik Ent Care
Department Icon Operations Maintenance & Support
Posted: 1 week ago
1-3 years
Mumbai(Ghatkopar East)
Operations Maintenance & Support
work from office
Full Time
Closes 1 Jan 2027
Posted: 1 week ago
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Job Description
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Job Description

  • Our Mission
  • To enhance patient experience, drive clinic growth and maximise operational efficiency.
  • We are looking for a competent, dedicated and proactive Front Desk Executive who can take ownership of the patient journey and contribute actively to the growth and smooth functioning of our clinic.
  • Key Responsibilities
  • * Manage patient registration, appointments, billing, payments and follow-up scheduling.
  • * Ensure a welcoming, professional and positive experience for every patient.
  • * Coordinate effectively with doctors, nursing staff, audiology and other clinical departments.
  • * Manage patient flow, optimise appointment schedules and minimise waiting time.
  • * Handle incoming calls, WhatsApp enquiries and appointment bookings efficiently.
  • * Ensure appropriate follow-up coordination and minimise missed appointments.
  • * Maintain accurate patient records, billing entries and daily cash/collection reports.
  • * Handle patient queries and complaints with empathy, patience and professionalism.
  • * Identify operational gaps and proactively suggest improvements.
  • * Ensure proper shift handovers, punctuality and adherence to clinic SOPs.
  • Desired Candidate Profile
  • * Excellent communication and interpersonal skills.
  • * Good command of spoken English, Hindi and Marathi.
  • * Pleasant personality with a patient-friendly attitude.
  • * Good computer skills, data entry accuracy and basic numerical ability.
  • * Ability to multitask and work efficiently in a busy healthcare environment.
  • * Strong organisational skills and attention to detail.
  • * High levels of integrity, accountability and professional discipline.
  • * Self-motivated, responsible and willing to take ownership.
  • * Prior experience in a hospital, clinic or healthcare front office will be preferred.
  • What We Expect From You
  • We are not looking for someone who merely sits at the reception, answers calls and collects payments.
  • We are looking for someone who:
  • * Takes ownership of the entire patient experience.
  • * Ensures smooth clinic operations and efficient patient flow.
  • * Contributes towards increasing patient footfall through excellent service and effective coordination.
  • * Understands the importance of productivity, time management and operational efficiency.
  • * Is keen to learn, improve and grow with the organisation.

    • Skills

    Front Office OperationsDeskOfficeFront DeskFront OfficeOffice OperationsOperationsFrontOperationsOperational Efficiency

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