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Job Description
Key Responsibilities:
1.Customer Interaction & Communication
- Make outbound calls to existing and potential customers for promotions, follow-ups, and reminders.
- Handle inbound calls, respond to customer inquiries, and provide accurate information.
- Maintain a polite, professional, and customer-friendly tone at all times.
2.Sales Support
- Promote jewellery collections, new arrivals, offers, and festive schemes.
- Fix showroom visit appointments for potential customers.
- Assist the sales team by generating customer leads through telecalling.
3.Customer Relationship Management
- Update and maintain the customer database (contact details, preferences, purchase history).
- Follow up with customers for special occasions (birthdays, anniversaries, festivals) to build loyalty.
- Handle customer feedback and escalate unresolved issues to the manager.
4.Operational & Administrative Tasks
- Record call details, outcomes, and follow-up requirements.
- Ensure daily/weekly/monthly call targets are achieved.
- Submit call reports to the showroom manager.
Preferred Candidates with One Year Experience In Tele-calling
Skills
TelecallingBpo Customer ServiceBpo VoiceOutbound CallingVoiceCustomer ServiceBPOCallingCustomer Relationship ManagementSales SupportCustomer RelationshipIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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