Commercial Director

Essential :

Experience : Leadership experience in business development, sales, and/or customer success, with a proven ability to execute at a high level autonomously.

Skills : Strong analytical, communication, and negotiation skills.

Knowledge : Deep understanding of the full sales cycle and customer lifecycle management.

Traits : A strategic mindset, a strong sense of ownership, and a passion for building lasting customer relationships.

Bonus : Experience in the entertainment sector and/or SaaS platform is an advantage.

Duties and Responsibilities :

Business Development :

• Develop and execute a strategic growth plan for the company's product portfolio in India by identifying market opportunities, competitive insights, and expansion initiatives.
• Develop and implement a comprehensive business development strategy to identify, engage, and secure new business opportunities for the company's products and solutions.
• Lead the complete sales cycle, including lead generation, prospecting, client engagement, proposal development, negotiations, and successful closure of new business opportunities.
• Provide regular reports on market demand, customer acquisition, revenue growth, and business development performance.
• Identify opportunities to introduce the company's existing products and solutions into the Indian market to maximize regional and global revenue growth.

Customer Success :

• Establish and lead the Customer Success strategy, ensuring close alignment with Product, Sales, Business Development, and Marketing teams.
• Oversee the complete customer lifecycle, from onboarding and implementation to adoption, expansion, renewal, and long-term customer retention.
• Drive product adoption, customer engagement, and value realization by understanding customer objectives and demonstrating how the company's solutions help achieve business outcomes.
• Act as the voice of the customer by gathering product feedback, identifying improvement opportunities, and collaborating with the Product team to influence future product enhancements and roadmap decisions.

Marketing :

• Collaborate with the Marketing Executive and external marketing partners to develop and execute campaigns that effectively promote the company's products and solutions to existing and prospective customers.
• Ensure marketing initiatives support lead generation, brand awareness, customer engagement, and overall business growth objectives.

Management :

• Set clear objectives, provide coaching, mentorship, and performance guidance to the Sales & Customer Success Manager and the Studio Operations Manager.
• Foster a high-performance, customer-centric culture while ensuring cross-functional collaboration to achieve business goals.