Operation Analyst

About Bigship

Bigship is Indias first business hub that offers you solutions for all your eCommerce business needs. This is a robust platform for a best-in-class shipping experience for all the social sellers, marketplace sellers, shop owners and high-volume eCommerces. Focus on growing your business while we help you keep your costs and tasks in line. Keep connected and make us a part of your success story.

Responsibilities

• Responsible for the operations metrics of the shift.
• Take care of stock received and stock outward.
• Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count.
• Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.
• Responsible to arrange maximum deliveries within TAT.
• Responsible for decreasing aging of the shipments.
• Monitor the NDR/RTO and finding solutions for reducing monthly NDR & RTO %.
• Handling a team of support staff & delivery boys.
• Educating the staff about the importance of shipment handling and the work they perform.
• Create a sense of ownership for managing the service center.
• Ensuring process are followed to minimalism loses at Service center.
• Maintaining the service center workplace with dignity and ensuring clean work place policies.
• Communicating with staff about the organizational updates and changes.
• A Sr. Executive (cluster) will be responsible to manage multiple Service centers.

• Good knowledge of excel
• 2+ yrs of experience in same field.

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