Team Lead - MH

ABOUT US

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth with the latest consumer behavior trends in the eCommerce industry by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their conversions & increasing retention by 2x by providing best in class experience.

KEY RESPONSIBILITIES

• Roster Planning & execution for delivery executives based on the order trend at the hub.
• Monitor the delivery executives' performance, identify low performers & help them to improve their performance through PIP.
• Planning and executing timely dispatches of shipments based on geographical/cluster knowledge.
• Facilitate new hire onboarding, including conducting orientations and training sessions.
• Build and maintain relationships with staffing agencies, job boards, and other recruitment sources.
• Provide real-time support to delivery executives to maintain the best customer experience.

BASIC QUALIFICATIONS

• 2 or 2+ years of experience in the logistics industry.
• Strong management skills & Local geography knowledge.
• Strong knowledge of last-mile delivery operations, including delivery executive and driver roles.
• Excellent communication and interpersonal skills.