Deputy Manager

• Position: Deputy Manager/Customer Success Manager –IoT & Fleet Solutions
• Location: Mumbai / PAN India
• Experience: 7+ Years
• Employment Type: Full-Time
• About the Role

We are looking for an experienced Customer Success Manager to manage enterprise customers using our IoT, GPS Tracking, and Telematics solutions. The ideal candidate will be responsible for customer onboarding, implementation, account management, issue resolution, and driving customer satisfaction while identifying opportunities for business growth.

Key Responsibilities

• Act as the primary point of contact for enterprise and corporate customers.
• Ensure successful onboarding and implementation of IoT and telematics solutions.
• Coordinate with deployment, technical, and support teams for timely issue resolution.
• Conduct regular customer reviews, health checks, and performance discussions.
• Monitor customer adoption, usage, and operational KPIs.
• Manage customer escalations and ensure SLA compliance.
• Identify upselling and cross-selling opportunities for additional products and services.
• Prepare customer reports, dashboards, and business performance insights.
• Conduct product training sessions for customer stakeholders.
• Build strong relationships with transport heads, fleet managers, and key decision makers.
• Gather customer feedback and collaborate with product teams for continuous improvement.
• Drive customer retention and ensure high levels of customer satisfaction.

• Required Skills & Qualifications
• • 6–10 years of experience in Customer Success, Key Account Management, or Operations within: o Fleet Telematics
• o GPS Tracking
• o Video Telematics
• o IoT Solutions
• o Mobility or SaaS Platforms

• Strong understanding of GPS tracking systems, CAN Bus, Fuel Sensors, MDVR, Fleet Operations, Driver Monitoring Systems (DMS), and IoT device deployment.
• Excellent communication, customer relationship, and stakeholder management skills.
• Ability to manage multiple enterprise accounts simultaneously.
• Strong analytical, reporting, and problem-solving skills.
• Experience with CRM tools and ticketing platforms.
• Willingness to travel for customer meetings and project deployments.

Preferred Skills

• Experience managing enterprise fleet customers.
• Knowledge of transportation and logistics operations.
• Exposure to AI-based telematics, video analytics, and fleet intelligence solutions.
• Understanding of vehicle diagnostics and telematics hardware.

What We Offer

• Competitive salary as per industry standards.
• Career growth opportunities in the IoT and mobility technology domain.
• Opportunity to work with enterprise customers and innovative telematics solutions.
• Collaborative and technology-driven work environment.