Client Servicing & Production Executive

Hiring Requirement at BiPIX

Client Servicing & Production Executive

Company: BiPIX

Location: Bhandup, Mumbai

Experience: 1 to 2 years (exceptional freshers with relevant internships may be considered)

Employment: Full-time

Fixed Salary: Up to 30,000 per month (CTC)

Performance Incentive: Up to 5,000 per month at target achievement, paid quarterly

Annual Target CTC: Up to 4.20 LPA

Reporting To: Founder / Creative Director

About BiPIX

BiPIX is a creative photography and videography business offering wedding photography, pre-wedding shoots, product photography, commercial shoots, event coverage and visual content production.

We are looking for a proactive, organised and client-focused professional who can manage the complete coordination of projects, from incoming enquiries to final delivery.

Key Responsibilities

1. Lead Management & Client Communication

• Manage incoming leads from WhatsApp, Instagram, website, calls and referrals.
• Understand client requirements, budgets, shoot dates and deliverables.
• Prepare and share proposals and quotations based on approved pricing.
• Follow up regularly with prospective clients to convert enquiries into bookings.
• Coordinate client meetings and maintain professional communication.

2. Shoot Planning & Production Coordination

• Plan and coordinate wedding, product, event and commercial shoots.
• Prepare shoot schedules, timelines, checklists and production briefs.
• Coordinate with photographers, videographers, assistants, editors and other crew members.
• Arrange props, studios, equipment, freelancers, locations and other shoot requirements.
• Ensure all arrangements are confirmed before the shoot.

3. External Team & Vendor Management

• Identify and coordinate freelance photographers, videographers, editors and production partners.
• Manage outsourced projects and track vendor commitments.
• Negotiate vendor rates within approved budgets.
• Maintain a reliable vendor and freelancer database.

4. Project Tracking & Delivery

• Manage project timelines from booking through shoot execution, editing and final delivery.
• Follow up with internal and external teams on pending tasks.
• Coordinate client feedback and revisions.
• Ensure deliverables are completed within committed timelines.
• Escalate potential delays or quality concerns promptly.

5. Payment & Operational Coordination

• Follow up on booking advances and outstanding client payments.
• Track project expenses and vendor payments.
• Maintain records of leads, quotations, confirmed bookings and project status.
• Prepare weekly reports covering enquiries, conversions, ongoing shoots and pending deliveries.

Candidate Requirements

• 1 to 2 years of experience in a photography studio, production house, event company, wedding planning business or creative agency.
• Strong English and Hindi communication skills.
• Excellent coordination, planning and follow-up abilities.
• Comfortable communicating with clients and external vendors.
• Good knowledge of Excel, Google Sheets, Google Drive and WhatsApp Business.
• Basic understanding of photography and video production workflows is an advantage.
• Ability to manage multiple assignments and last-minute changes.
• Willingness to coordinate weekend or on-location shoots when required, with working arrangements communicated in advance.

Key Performance Indicators

KPI

Target

• Lead response - Within 30 minutes during working hours
• Lead tracking - 100% enquiries recorded
• Lead follow-up - At least 95% within agreed timelines
• Shoot readiness - 100% pre-shoot checklists completed
• Project delivery - At least 95% on-time delivery
• Client satisfaction - Minimum 4.5/5 average feedback
• Operational reporting - Weekly status report

Structure

• Fixed monthly CTC: Up to 30,000
• Target monthly performance incentive: 5,000
• Variable incentive paid quarterly based on lead management, conversion, delivery, client satisfaction and operational performance
• Additional growth incentives may be introduced based on business performance
• Compensation review based on performance and business requirements.

Career Growth

The selected candidate will have an opportunity to grow into a Client Servicing & Production Manager role as BiPIX expands.