Business Development Manager

Reimagining how India builds one click at a time.

Building the next big disruption in e-commerce: brick by digital brick

We are a new-age B2B e-commerce platform transforming how India buys and sells construction materials. Our digital ecosystem connects contractors, retailers, and suppliers, offering speed, transparency, choice, and reliability. Contractors and retailers gain access to a wide range of quality materials, credit options, and tracked deliveries, while suppliers expand their network and sales pan-India. Operating in 375+ cities across 25 states, we are one of Indias fastest-growing construction B2B platforms and have also launched private-label tiles, plywood, and sanitaryware for buyers.

Were on a mission to organize and digitalize Indias ?7 lakh crore construction procurement market, where only about 1% of transactions are digital today. The goal is to build a more connected, efficient, and technology-driven future for the entire industry.

Backed by the Aditya Birla Group, a global Fortune 500 conglomerate with a strong presence in manufacturing construction and finishing materials, and 140,000+ employees across 36 countries, we bring the best of both worlds: the agility of a startup and the stability of a legacy leader.

Our Vision To become the most trusted B2B ecommerce platform in the country powered by digital efficiency

Job Purpose

This role plays a crucial part in driving sales growth and managing the customer lifecycle for building materials You will be responsible for proactively generating new business opportunities, managing existing customer relationships, ensuring efficient order processing, and maximizing customer satisfaction You will achieve this by developing and implementing strategic sales plans, building strong relationships with key decision makers, managing customer data effectively, and collaborating seamlessly with internal teams

Sales Growth & Order Management

• Proactively generate business enquiries through market research, networking, to expand the customer base.
• Develop and implement strategies to achieve assigned sales targets for building materials
• Manage existing customer accounts by facilitating repeat orders and upselling opportunities.
• Ensure efficient order processing through digital tools and support customers with pre-order inquiries.
• Manage customer accounts to ensure timely collection of all receivables.

Customer Acquisition & Relationship Management

• Develop and execute a strategic plan to identify and target retailer, wholesalers, contractors, builders in the construction materials sector.
• Build strong relationships with key decision-makers by conducting regular customer visit and fostering ongoing communication.
• Convert qualified leads and onboard new customers and drive continuous transactions to meet Gross Merchandise Value (GMV) forecast and revenue targets.

Data updating and process management

• Maintain accurate and up-to-date customer data by meticulously capturing, entering, and updating all relevant information in the CRM system. This includes ensuring timely meeting updates, managing CX data documents, and effectively handling all inquiries.

Customer Satisfaction

• Proactively manage customer expectations by maintaining clear communication on delivery timelines and product quality.
• Address customer inquiries and resolve any issues in a timely and professional manner.
• Ensure customer satisfaction by monitoring key metrics and identifying areas for improvement.

Collaboration & Compliance

• Collaborate effectively with internal teams (operations, finance, logistics, category) to ensure smooth order fulfilment and customer service.
• Introduce new construction material products to the market as per company requirement and customer needs.
• Ensure adherence to all local regulations, company standards, processes and policies throughout the sales process.

Qualifications & Skills

• Bachelors degree in business administration, Sales, Marketing, Engineering or related field; MBA preferred.
• Minimum of 4 years of experience in B2B (project / direct) sales, relationship management, or customer-facing roles, preferably in the Construction sector.
• Proven track record of achieving sales targets and building long-term relationships with clients.
• Strong digital literacy with proficiency in using digital tools and platforms for sales enablement.
• Excellent communication, negotiation, and interpersonal skills.
• Results-oriented mindset with a focus on delivering exceptional customer value and driving

business growth.

• Knowledge of local market dynamics, regulations, and industry trends.