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Job Description
- As a Project Lead-Cloud & Infra Engg at BIRLASOFT OFFICE in NOIDA, INDIA, your primary responsibility will be to lead technical development in ServiceNow based on customer requirements. Your key responsibilities include:
- Understanding customer business needs and translating them into technical solutions on the ServiceNow platform
- Designing solutions on ServiceNow according to customer needs
- Providing scope, effort estimates, and suggesting development methodology for ServiceNow solutions
- Creating user stories or work breakdown structures for the technical team
- Working on ITSM, HRSD, and Portal development and design
- Tracking work items and reporting progress to stakeholders
- Handling escalations from the team and project stakeholders
- Conducting requirement gathering for ServiceNow implementation
- Designing Technical Design Documents and Training Documents
- Conducting Technical Reviews and End User Trainings
- Configuring IT Service Management components such as Incident Management, Problem Management, Change Management, Release Management, Service Request, Service Portal, Service Catalog, Asset, and User set up
- Developing in ServiceNow using REST/SOAP Web services, JavaScript, etc.
- Configuring CMDB, Asset Management, and Orchestrations for Software Distribution
- Setting up ServiceNow IT Business Management components like Project, Portfolio, Demand, Resource, and Finance
- Designing ServiceNow Reports and setting up Performance Analytics
- Creating custom processes, 3rd party integrations, and custom applications
- Demonstrating awareness of Best Practices in ServiceNow implementation
- Leading and managing a global team
- Project management and understanding contracts to lead project delivery
- Coordinating with stakeholders to deliver projects on time, within scope and budget
- Problem solving and troubleshooting with mature judgment
- Communication skills in English to effectively communicate with team members and customers
- Knowledge of ServiceNow upgrade, cloning, and working with ServiceNow HI support team
- Setting up ServiceNow integrations such as LDAP/SSO, Email, Chat, etc.
- Implementing Domain separation
- Data segregation
Certifications required:
- ServiceNow Implementation Certified in ITSM, HRSD, CAD
Please note that the above description is for the role of Project Lead-Cloud & Infra Engg at BIRLASOFT OFFICE in NOIDA, INDIA.,
Skills
Project ManagementUser StoriesAsset ManagementOrchestrationsJava ScriptingTroubleshootingConfiguration ManagementPortal DevelopmentITSMCommunication SkillsRequirement GatheringHRSDServiceNowIntegrationCMDBTechnical DesignDomain SeparationProject ManagementProblem SolvingRESTSOAP WebservicesEnd User TrainingsPerformance AnalyticsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Birlasoft careers offer an exciting opportunity for professionals to be part of a global information technology services provider that is part of the esteemed CK Birla Group. Birlasoft specializes in delivering IT consulting, custom applications, digital transformation solutions, and enterprise application services to businesses worldwide. Embarking on a career with Birlasoft means joining a diverse and dynamic team dedicated to creating value and driving innovation for clients across industries. The company fosters an inclusive culture where learning and growth are encouraged, empowering employees to excel and thrive professionally. Birlasoft is committed to providing a collaborative environment where talent is nurtured, and every individual can make a significant impact. Join Birlasoft for a career where you can be part of redefining the future of IT services and consulting.
Important dates & deadlines?
Application Deadline
30 Oct 25, 12:37 PM IST
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Project Lead-Cloud & Infra Engg
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