Client Relationship Manager

: Client Relationship Manager ERP

Company: Bista Solutions

Location: Pune

Experience: 5+ Years

Industry: ERP / IT Services / Software Consulting

Job Summary

We are looking for a dynamic and result-oriented Client Relationship Manager ERP to build and maintain strong, long-term relationships with our ERP clients. The ideal candidate will act as the primary point of contact for clients and high customer satisfaction.

Key Responsibilities

• Serve as the primary liaison between clients and internal ERP delivery teams.
• Build and maintain strong, long-term client relationships.
• Monitor project progress, timelines, and client satisfaction.
• Conduct regular client meetings (weekly/monthly reviews).
• Manage escalations and ensure quick resolution.

Required Skills & Qualifications

• 5+ years of experience in ERP account management / client servicing / relationship management.
• Strong understanding of ERP systems (Odoo / NetSuite / SAP / Oracle / Dynamics preferred).
• Excellent communication and stakeholder management skills.
• Ability to manage multiple accounts simultaneously.
• Strong problem-solving and negotiation skills.
• Experience working with cross-functional teams.
• Bachelors degree in Business, IT, or related field (MBA preferred).

Preferred Skills

• Experience in IT services or ERP consulting companies.
• Knowledge of ERP implementation lifecycle.
• Strong presentation and reporting skills.
• Exposure to international clients (good to have).