Customer Service Representative

Job Title: Customer Service Representative

Location: Bangalore

CTC: 1 5.5 LPA

Experience: 1 4 Years

Qualification: Any Graduate and Above

Notice Period: Immediate

Mode of Interview: Face to Face

Shift Timing: General Shift

Mode of Work: Work From Office

Job Summary

We are looking for a dedicated and customer-focused Customer Service Representative to manage voice and blended customer interactions. The ideal candidate should have strong communication skills, problem-solving abilities, and experience handling customer queries efficiently in a fast-paced environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
  
• Resolve product or service issues by identifying the root cause and providing appropriate solutions.
  
• Maintain in-depth knowledge of products and services to provide accurate information.
  
• Document customer interactions, transactions, and complaints in the CRM system.
  
• Escalate priority issues to the appropriate team or supervisor when necessary.
  
• Follow company communication guidelines and service policies.
  
• Process orders, forms, applications, and service requests efficiently.
  
• Coordinate with internal teams (sales, logistics, technical support, etc.) to ensure seamless service delivery.
  
• Meet individual and team performance targets.
  
• Provide feedback to improve customer service processes.
  

Must-Have Skills

• 14 years of experience in a customer service role (Voice & Blended).
  
• Excellent verbal and written communication skills.
  
• Strong problem-solving skills and ability to think on your feet.
  
• Proficiency in CRM systems and customer service tools.
  
• Good typing speed and accuracy for chat/email interactions.
  
• High level of empathy, patience, and professionalism.
  
• Ability to work in a fast-paced, team-oriented environment.
  
• Basic computer knowledge with MS Office (Excel, Word, Outlook).
  
• Strong time management and organizational skills.
  

Interested candidates can apply by sending email to "Reeja.john@blackwhite.in" or call at 08067432421 or WhatsApp your updated resume at 9187428667