NICE CXone Engineer

About Client: Hiring for One of Our Multinational Corporations!

Job Title : NICE CXone Engineer

Qualification : Any Graduate or Above

Relevant Experience : 5 to 8 Years

Must Have Skills :

1. NICE CXone and Studio

2. CXone APIs

Good To Have Skills :

1. ACD, IVR, routing and integrations

Roles and Responsibilities :

• Studio Expertise:
• Design and implement advanced call flows using NICE Studio, including custom logic and Studio actions.
• Develop tailored solutions to meet complex business requirements using Studios full capabilities.

• Platform Implementation & Optimization:
• Execute configuration and deployment of features across multiple business units.
• Evaluate and implement new NICE capabilities to improve customer experience and operational efficiency.
• Ensure platform scalability, reliability, and alignment with business goals.

• Cross-Business Support:
• Understand and adapt NICE CXone configurations for diverse business needs and operational models.
• Collaborate with internal stakeholders to translate business requirements into technical solutions.

• System Management:
• Maintain and optimize NICE CXone components including ACD, IVR, routing, and integrations.
• Monitor system performance and proactively identify areas for improvement.

Location : Bengaluru, Hyderabad, Chennai, Pune

Notice period : Immediate joiners

Mode of Work : Hybrid

• Thanks & Regards,
• Sindhu Shree V
• Black and White Business Solutions Pvt.Ltd.
• Bangalore,Karnataka,India.
• Contact Number:8067432483
• sindhu.v@blackwhite.in |www.blackwhite.in