Manager/Senior Manager - Business Process Modelling - Technology Centre

Summary:

• Were introducing a local team in the Technology Centre who will provide services to the Groups UK based RFB (Group Process Office).
• This office plays a central role in enabling consistent, governed, and data-driven process management across the organisation.
• This role will provide technical expertise across Business Process Intelligence (BPI) capability, including BPMN modelling standards, process mining, task mining and supporting SaaS tooling platforms.
• Working under the direction of the UK team, the role will support the application and adoption of process modelling standards and process intelligence capability.
• The role will ensure tooling, standards and guardrails are applied consistently and support Business Units to improve process quality, insight and decision-making.
• The Technology Centre colleague(s) will deliver services that support high-quality, standardised process modelling practices and actionable process insight, enabling improved operational performance and control across the Group.

:

• Working under the direction of the RFB UK Operation, this role involves supporting the delivery of Business Process Intelligence tooling, standards and services across the Group.
• The role applies technical expertise to BPMN modelling, process mining and SaaS platforms, ensuring processes are modelled correctly and aligned to defined standards and guardrails.
• The role works closely with UK partners to support delivery priorities, helping to identify improvement opportunities and contributing to capability development and maturity.
• The role operates and configures process intelligence tooling, supporting platform stability, performance and effective adoption across the organisation.
• The role collaborates with Business Units, Platforms, Technology and Control functions to support consistent application of process intelligence practices.
• The role supports the development of modelling standards and governance approaches and ensures tooling operates in line with risk, control and regulatory expectations.
• The role contributes to maintaining alignment between modelling standards, tooling configuration and business outcomes.

Key Responsibilities:

• Support the prioritisation and delivery of the technical backlog for BPI capability, aligning to business value and risk
• Apply BPMN modelling standards and support consistent process modelling practices across the Group
• Create and validate end-to-end process models to support understanding, configuration and quality assurance
• Provide support and guidance to users to help them model processes correctly in line with defined standards
• Support interpretation of process mining and task mining outputs to identify insights and improvement opportunities
• Support the configuration and administration of SaaS-based process tooling platforms
• Contribute to control activities, ensuring documentation and audit evidence is maintained
• Identify and raise risks, issues and constraints to support effective decision-making
• Work with Technology Centre delivery teams to support delivery in line with UK expectations and standards
• Contribute to improvements in process quality, reuse, insight and ways of working

Essential Skills & Experience:

• Strong working experience in Business Process Intelligence tooling, including:
• 1. BPMN modelling standards and application
• 2. Process mining and task mining concepts and tooling
• Working experience in SaaS platform administration, including:
• 1. Configuration
• 2. Access management
• 3. Governance and controls

• Ability to apply modelling standards to create clear, consistent and reusable process models
• Experience supporting delivery of technical backlog items and contributing to prioritisation
• Good understanding of risk management, controls and governance frameworks
• Experience supporting control activities within a regulated environment
• Strong communication and partner engagement skills
• Ability to collaborate across teams and support delivery within a distributed model