Customer Relationship Officer

Company Description Blackbuck (Zinka Logistics Solutions Private Limited) is a technology-driven logistics company focused on simplifying and optimizing road transportation across India. The organization connects shippers and truck owners through digital platforms, helping improve efficiency, transparency, and cost-effectiveness in freight movement. Blackbuck emphasizes data-driven decision-making, reliable service, and strong long-term partnerships with customers and transporters. Team members are encouraged to work collaboratively, adapt to a fast-paced environment, and contribute to innovation in the logistics sector. The company offers opportunities for growth for individuals who are motivated to support logistics operations and enhance customer experiences.

Role Description This is a full-time, on-site Customer Relationship Officer role based in Bulandshahr. The Customer Relationship Officer is responsible for building and maintaining strong relationships with customers, understanding their logistics requirements, and ensuring timely resolution of queries and issues. Day-to-day activities include managing customer accounts, coordinating with internal operations and finance teams, tracking shipments, and updating customers on service status. The role involves gathering feedback, identifying opportunities to improve service quality, and supporting sales efforts by promoting relevant solutions and services. The Customer Relationship Officer is expected to maintain accurate records, adhere to company processes, and contribute to a positive customer experience.

Qualifications

• Candidates should possess skills in Business Relationship Management to nurture long-term partnerships and effectively manage key accounts.
• Candidates should possess Finance-related skills to understand basic billing, payment follow-ups, and reconciliation of customer accounts.
• Candidates should possess strong Communication skills to interact clearly and professionally with customers and internal stakeholders.
• Candidates should possess Customer Service skills to handle queries, resolve issues promptly, and ensure a high level of satisfaction.
• Candidates should possess Sales skills to identify cross-selling or up-selling opportunities and support achievement of revenue targets.
• Relevant experience in logistics, transportation, or supply chain operations is beneficial.
• Ability to work on-site in Bulandshahr, manage multiple tasks, and use basic office software and CRM tools.
• Preferred qualifications include a diploma or bachelors degree in business, commerce, or a related field, and prior experience in a customer-facing role.