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Job Description
About Blackhawk Network:
Today, through BHNs single global platform, businesses of all kinds can tap into the worlds largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHNs network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
Overview:
About The Role
We are seeking a Sr. Enterprise Application Engineer with deep ServiceNow development expertise to join our Employee Technology – Shared Services team in Bengaluru. You will join a team of engineers to design, develop, and support enterprise ServiceNow solutions that improve business processes and operational efficiency. The ideal candidate will work closely with business stakeholders, product owners, and technical teams to translate business requirements into scalable ServiceNow solutions while ensuring platform stability, security, and maintainability.
Responsibilities:
Key Responsibilities
- Collaborate with business stakeholders to gather, analyze, and translate business requirements into technical solutions.
- Design, develop, configure, and enhance ServiceNow applications and platform capabilities.
- Develop and maintain custom applications, workflows, Flow Designer solutions, integrations, and automation processes.
- Participate in solution architecture discussions and provide technical recommendations aligned with ServiceNow best practices.
- Configure and support core ServiceNow modules including ITSM, ITAM, CSM, Service Catalog, Knowledge Management.
- Build and maintain integrations using REST, SOAP, Integration Hub, MID Servers, and third-party systems.
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Scheduled Jobs, and Flow Designer components.
- Design, develop, and maintain Service Portal, Employee Center, and self-service experiences to improve user engagement and operational efficiency.
- Customize portal widgets, themes, pages, and integrations to deliver seamless user experiences across enterprise services.
- Troubleshoot and resolve application defects, platform issues, and performance bottlenecks.
- Conduct code reviews and ensure adherence to development standards and governance practices.
- Design and support ServiceNow Discovery, Service Mapping, Event Management, and operational visibility solutions.
- Support platform upgrades, patching activities, regression testing, and release management.
- Create and maintain technical design documents, support documentation, and knowledge articles.
- Collaborate with cross-functional teams in Agile/Scrum environments.
- Stay current with ServiceNow product releases, emerging technologies, and industry best practices.
- Ensure ServiceNow solutions meet security, compliance, scalability, and operational requirements.
Required Qualifications
- 5–8 years of hands-on ServiceNow development experience
- Strong experience with JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs.
- Experience with Flow Designer and workflow automation.
- Strong knowledge of ITSM modules: Incident, Problem, Change, Request, Service Catalog
- Experience building and maintaining REST/SOAP integrations and working with MID Servers
- Solid understanding of CMDB concepts, asset discovery, and CI lifecycle management.
- Experience implementing AI-powered ServiceNow capabilities such as Now Assist, Agent AI, and Virtual Agent.
- Hands-on experience with Service Portal, Employee Center, UI Builder, and Configurable Workspaces.
- Familiarity with Agile/Scrum development methodology.
- Strong analytical, troubleshooting, and communication skills.
- Experience with ITSM, ITOM, CSM and FSO modules.
- Strong knowledge of ITAM (SAM Pro/HAM Pro), CMDB, Discovery, and Service Mapping.
- Hands-on exposure to Now Assist, Virtual Agent, or AI/ML features within ServiceNow
- Experience integrating ServiceNow with Microsoft Teams, Okta, or Active Directory.
- Experience building Performance Analytics reports and dashboards.
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification
- Experience working in a global, cross-functional team environment
- Complex, high-impact ServiceNow implementations at global scale with strong ownership culture
- Exposure to cutting-edge AI and automation features: Now Assist, Agentic AI, Virtual Agent
- Certification support — BHN sponsors and encourages ServiceNow certifications (CSA, CAD)
- Dedicated learning budget for professional development and upskilling
- Hybrid work model from our Bengaluru office with a collaborative, globally distributed team
- Competitive compensation and comprehensive benefits package
Skills
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About Company
BHN believes positive experiences are the heartbeat of a thriving customer relationship. Transactions are meaningful touch points, requiring consistently delivering value. Our portfolio of services and solutions keeps you ahead of the curve, enabling you to provide intentional experiences that drive awareness, acquisition, conversion and retention.
Our innovative solutions are rooted in global customer data and tested to ensure our partners' continued success. From advanced APIs to next-gen payment technology, BHN empowers brands to reimagine consumer interactions as positive engagements.
Blackhawk Network delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty and revenue. Serving 28 countries, we reliably execute security-minded solutions worldwide. Join us as we shape the future of global branded payments.
In 2001 BHN disrupted the branded payments industry by establishing a gift card category in grocery stores, setting a new standard for consumer convenience, while opening up a unique channel for brand/customer communication.
Over time, our vision of helping companies use gift cards to expand their reach and increase brand loyalty and revenue expanded, leading to several strategic acquisitions. Online gift card sales, international offerings, and B2B products and services are some of the key operations housed under today’s BHN.
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