Posted: 1 day ago
5-10 years
Ajman - United Arab Emirates
IT / Software Development & Related
work from office
Full Time
Closes 10 Jan 2027
Posted: 1 day ago
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Job Description
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Job Description
- Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform.
- Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps.
- Provide user-account, access, password, and Microsoft 365 support within security controls.
- Configure, deploy, replace, and recover endpoint devices and maintain asset records.
- Support meeting rooms, conferencing equipment, and common workplace technology.
- Escalate unresolved or specialist issues with complete diagnostics and evidence.
- Maintain knowledge articles, resolution notes, and recurring-issue records.
- Follow security, confidentiality, and data-handling requirements across all assigned locations.
Skills
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