Service Delivery Executive

Department Icon Operations Maintenance & Support
Posted: 2 weeks ago
1-6 years
Bengaluru
Operations Maintenance & Support
work from office
Full Time
Closes 28 Dec 2026

Posted: 2 weeks ago
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Job Description

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
  • 2 Daily review of pending complaints
  • 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
  • 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
  • 5 Arranging to send defective material back
  • 6 Raising warranty claims wherever applicable

7. Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders

Skills

PMSWarrantyComplaint ManagementPMSDHRenderingManagementService DeliveryComplaint ManagementService DeliveryDelivery

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About Company

Blue Star, India's leading air conditioning and commercial refrigeration company, offers a wide array of opportunities through Blue Star Careers. With a legacy of innovation and excellence spanning over seven decades, Blue Star is dedicated to providing superior climate control solutions. Blue Star Careers invites talented individuals to join its team of experts in engineering, sales, marketing, operations, and support services. The company is committed to sustainability, technological advancement, and customer satisfaction. A career at Blue Star means being part of an organization that values professionalism, ethics, and continuous learning. Embrace the chance to grow and contribute to a company making a meaningful difference in comfort, efficiency, and environmental stewardship.

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