Account Risk Operations Analyst II

About Bluevine
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, weve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
Were innovators driven by big ideas, collaboration, and real impact. Here, youll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape whats next
This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.
ABOUT THE ROLE:
Bluevine is looking for an Account Risk Operations Analyst II who will be responsible for the critical review of client files throughout the application process and account life-cycle. This person will be responsible for gathering and analyzing data to verify the identity of the business and related principles. They will work with other fraud prevention specialists to conduct in-depth investigations into suspected fraud cases, gather evidence, and coordinate with cross-functional teams to provide insights.
WHAT YOULL DO:

• Write reports and document evidence, findings, and recommendations
• Review appropriate queues to reduce instances of fraud, identify areas of high fraud activity, and work in conjunction with the risk team to make our fraud practices more robust
• Investigate anomalies that could potentially include fraud
  
• Work through high volumes of potential alerts to identify and confirm fraud events
• Conduct investigations of customer accounts and activity to identify and prevent fraud
• Identify, prevent, and mitigate digital banking, mobile, electronic, check and/or ACH banking fraud losses
• Work in conjunction with cross-functional risk teams to reduce instances of fraud
• Partner with customer support teams to help with identified instances such as ATO, social engineering and other red flag referrals
• Ability to present complex fraud cases to management
  

WHAT WE LOOK FOR:

• 2+ years of fraud experience
• Strong analytical and problem-solving skills
• Passion for delivering a great customer experience
• Impeccable judgment and acute attention to detail
• Proven track record of high-performance
• Bachelors degree in Business Administration, Finance, or related field preferred
  

Benefits & Perks

• Excellent group health coverage and life insurance
• Stock options
• Meal allowance
• Transportation assistance (terms and conditions apply)
• Generous paid time off plan, Holidays
• Company-sponsored mental health benefits
• Financial advisory services for both short- and long-term goals
• Learning and development opportunities to support career growth
• Community-based volunteering opportunities