IT Support Engineer

About Bluevine

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence.

As a dynamic company with massive potential, were backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and a global team of more than 500 people. Our passion is driven by purpose: to give small businesses the tools they need to succeed and were just getting started.

All of this begins with our team who are driven by collaboration, problem-solving, and learning and growing together. With a commitment to innovation and community impact, our mission is to help every small businessand every team memberthrive. Join us!

ABOUT THE ROLE:

As an IT Specialist , you will support the overall planning, organization, and execution of local & global IT efforts, on a variety of features and cross team projects, with a great group of people.

What Youll Do:

• Providing support and maintenance to all users and devices.
• Managing access to the companys IT systems and tools.
• Installing and configuring new workstations and software.
• Administration of network equipment.
• Be an active part of all IT projects, deployment of new IT systems and services.
• Helping define IT infrastructure strategy, architecture, and processes.
• Troubleshooting hardware and software issues.
• Work on complex and escalated support issues.
• Working in a fast and dynamic environment.

• At least 3-4 years experience in a similar position.
• Experience supporting users operating systems: Mac OS, Windows
• Knowledge of troubleshooting hardware, software and peripherals.
• Experience with corporate IT systems. G-suite, Okta, MDMs, Atlassian, IDP solutions, Slack.
• Experience, good understanding and knowledge in networking, switches and routing.
• Ability to work independently / team, with multi-tasking capabilities.
• Hands-on with a can-do approach, strong interpersonal skills that thrives in a fast-paced environment, ambitious and highly motivated for supporting company end-users and technologies.
• Excellent communication skills.
• Fluent in English communication.

• Familiarity with Automation tools and Scripting
• Experience working with Cloud providers (AWS, Azure, GCP)
• Experience with security standards and best practices

• Excellent group health coverage and life insurance
• Stock options
• Hybrid work model
• Meal allowance
• Transportation assistance (terms and conditions apply)
• Generous paid time off plan, Holidays
• Company-sponsored mental health benefits
• Financial advisory services for both short- and long-term goals
• Learning and development opportunities to support career growth
• Community-based volunteering opportunities