Voice Process Executive

Hiring for Voice Process Leading Global Customer Experience Company (Vizag Location)

Company: A leading global customer experience and business solutions provider (servicing HDFC process)

Position: Customer Support Executive Voice Process

Work Mode: Work from Office

Location: Visakhapatnam (Vizag)

Eligibility:

• Qualification: Graduates & Undergraduates can apply
  
• Experience: Freshers and Experienced candidates are welcome
  
• Languages Required: Hindi + English
  

Job Details:

• Process Type: Domestic Voice Process (HDFC)
  
• Shifts: Rotational Shifts
  
• Week Off: Rotational
  
• Cab Facility: 2-way cab provided
  
• Compensation: Based on last drawn CTC (up to 30% hike)
  

Key Responsibilities:

• Handle inbound and outbound calls related to HDFC customer queries and services.
  
• Resolve customer issues efficiently while maintaining a positive brand experience.
  
• Update and maintain call records in CRM systems.
  
• Adhere to process compliance, quality, and service standards.
  
• Contribute to customer retention and satisfaction initiatives.
  

Key Result Areas (KRAs):

1. Customer Satisfaction (CSAT): Maintain excellent customer service ratings.
   
2. First Call Resolution (FCR): Achieve high resolution rates on initial interaction.
   
3. Quality Compliance: Follow all call handling and process guidelines.
   
4. Attendance & Productivity: Meet daily targets and adhere to schedules.
   
5. Communication Excellence: Maintain clarity, courtesy, and professionalism in all interactions.

Kindly mail your updated cv at sridevi.v@mrtinfotech.com with current ctc, updated ctc and notice period. You can whats app your cv also at: Sridevi: 8977261311

Best Regards,

Sridevi