Property Owner Key Account Manager

About the Role

• Youll be the voice owners trust for two things: understanding their revenue and knowing when theyre getting paid.
• We manage premium short-term rental properties. Owners want to know why their ADR is what it is, why occupancy dropped, and what market trends matter.
• Right now, that clarity is scattered. Youll own both: revenue education and payout transparency. Your KPI is simple: keep owners. Reduce churn.

What Youll Own

Owner Revenue Communication

• Answer owner questions about revenue, ADR, occupancy, market trends, and property performance
• Explain why their propertys performance is what it is (supply, demand, competition, seasonality)
• Proactively educate owners on revenue strategy and what to expect seasonally
• Build owner confidence in our approach

Payout Transparency & Communication

• Know exactly when each owners payout is coming
• Track payout satisfaction as a leading indicator of churn

Owner Retention

• Your main KPI: churn rate. Own it.
• Identify at-risk owners early. Escalate concerns.
• Solve owner problems or escalate quickly—dont let frustration build
• Build relationships. Owners should feel youre their advocate inside bnbme

Market Intelligence & Owner Education

• Share market trends with owners (demand shifts, competitive landscape, pricing trends)
• Help them understand why their revenue is up or down relative to market
• Quarterly updates on property performance vs. market benchmarks

What Success Looks Like (90 days)

• ✓ Owners know who to call about revenue questions—its you
• ✓ Payout communication is proactive and clear
• ✓ Youve identified 2–3 at-risk owners and have a plan to re-engage them
• ✓ Owner satisfaction on revenue clarity is measurable
• ✓ Revenue team feels supported by your translation of strategy to owners
• ✓ You have a NPS score from property owners

About You

Essential

• 2–3 years in revenue management, hospitality, property management, or account management
• Strong understanding of hospitality metrics: ADR, occupancy, RevPAR, seasonality, booking patterns
• Excellent communicator—you explain numbers to non-financial people in clear, confident language
• Ownership mindset—you dont wait for issues to be escalated, you catch them early
• Comfortable learning systems quickly (CRM, revenue tools, spreadsheets)
• have a passion for exploring with Ai tools

Nice to have

• Short-term rental or hospitality experience
• Zoho CRM or similar platform experience
• Familiarity with revenue management platforms (PriceLabs, Beds24, etc.)
• Track record of improving customer or owner satisfaction

Personality Fit

• Owner advocate—you genuinely care that owners understand and trust our process
• Clear communicator—you explain complex data simply, without jargon
• Proactive—you reach out before problems build
• Collaborative—you work with our revenue and operations teams
• Detail-oriented—you track owner concerns, follow-ups, payout dates
• Owner perspective—you put yourself in their shoes