Customer Support

Company Overview

Bolster Legal is a leading provider of virtual paralegal services and on-demand litigation support to law firms and solo attorneys in the US. We offer high-quality legal support services at affordable prices, utilizing a team of qualified professionals and advanced technology. Our services include client intake management, virtual paralegal services, litigation support, medical record retrieval, deposition summaries, legal research, e-discovery, finance, IT services, and digital marketing solutions.

Job Overview

We are seeking a Customer Service Representative to join our team at Bolster Legal. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Bangalore Urban, Karnataka, India.

Qualifications And Skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving skills
• Attention to detail and accuracy
• Good computer literacy, including proficiency in data entry
• Ability to multitask and prioritize workload
• Previous experience in customer service is a plus, but not required
• Fresher: Less than 1 year years of experience
• Residence located in Bangalore Urban, Karnataka, India
• Employment type: Full-Time
• Skills: Chat, Working Experience, Etiquette, Data Entry

Roles and Responsibilities

• Provide excellent and timely customer service to clients via chat, email, and phone
• Address client inquiries and resolve any issues or complaints in a professional and efficient manner
• Maintain a high level of product knowledge to effectively assist clients
• Handle data entry tasks accurately and efficiently
• Collaborate with other team members and departments to ensure customer satisfaction
• Follow company policies and procedures
• Achieve and exceed departmental targets and goals
• Maintain a positive and professional attitude at all times