Customer Service Executive

Qualifications & Requirements:

• Willingness to work in Night Shift (8 PM - 5 AM PST)
• Strong English communication skills (both verbal & written)
• Ability to draft professional emails and comprehend responses
• CRM tool experience is preferred
• Work experience required for undergraduates

Key Responsibilities:

• Obtaining records and bills from facilities via email and phone
• Requesting records and bills through various channels (email, fax, chart swap, chart request, etc.)
• Calling facilities and following up on pending tasks
• Updating CRM tools with record and bill statuses
• Maintaining professional telephone etiquette with a polite and courteous approach
• Actively listening and handling calls with confidence