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Job Description
Job Title: Customer Support Specialist
Location: In-Office | Ghaziabad
Company: Bombay Musk
Employment Type: Full-time
Industry: Retail / D2C / Fragrance & Lifestyle Products
About Us
Bombay Musk is a growing fragrance and lifestyle brand focused on creating thoughtfully crafted scents and products that elevate everyday moments. Our mission is to deliver high-quality products along with exceptional customer experiences.
As we continue to grow, we are looking for a Customer Service Specialist who enjoys helping people, solving problems, and ensuring every customer interaction feels smooth and memorable.
What Youll Work On
• Responding to customer queries via email, chat, and phone
- Assisting customers with orders, returns, exchanges, and product-related questions
- Resolving complaints and issues while maintaining a positive and professional experience
- Coordinating with internal teams to ensure smooth order processing and fulfillment
- Gathering and reporting customer feedback to help improve products and services
- Supporting the team in improving response templates and customer support workflows
What We Expect
• Excellent verbal and written communication skills in English and Hindi (additional languages are a plus)
- Strong empathy and a customer-first mindset
- Ability to manage multiple customer queries efficiently while maintaining quality responses
- Basic computer literacy and familiarity with CRM or e-commerce platforms
- Prior experience in customer support or e-commerce is preferred
- Strong problem-solving ability and the capacity to remain calm under pressure
Who You Are
• 1–2 years of experience in customer support, call center, or e-commerce support (preferred but not mandatory)
- A quick thinker who enjoys solving problems and helping customers
- Someone who enjoys improving processes and making systems more efficient
- Passionate about creating smooth and thoughtful customer experiences
- Willing to go the extra mile to keep customers happy
What to Submit
• Your updated resume
• A short note explaining why you would be a great fit for Bombay Musk
How to Apply
Send your resume + brief note to: [HIDDEN TEXT]
- Subject line: Customer Support Executive – Your Name
Skills
Customer SupportCustomer ServiceOrder ProcessingCall CenterIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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