Virtual Relationship Manager

Job Title: Virtual Relationship Manager MF/ Online Stock Broking

Industry: Financial Services / Wealth Management

Location:Noida

Department: Sales / Client Relationship

Reports To: Team Leader / Branch Head / Sales Manager

Employment Type: Full-time

Job Summary:

We are looking for a proactive and customer-focused Virtual Relationship Manager (VRM) to join our mutual fund distribution team. The VRM will be responsible for engaging with clients/ Associates virtually (via calls, video, and online platforms), understanding their financial goals, and recommending suitable mutual fund products. This role requires a strong knowledge of financial products, excellent communication skills, and the ability to build long-term client/ Associate relationships remotely.

Key Responsibilities:

• Manage a portfolio of existing and prospective clients through virtual platforms (phone, email, WhatsApp, video calls).
• Understand client investment needs, risk appetite, and financial goals to offer personalized mutual fund recommendations.
• Assist clients/ Associates in starting SIPs, lump sum investments, or switching/redemption as per their needs.
• Upsell and cross-sell mutual fund products and related services (e.g., tax-saving options, retirement planning).
• Ensure regular follow-ups with clients for portfolio reviews, market updates, and service-related issues.
• Track and achieve sales and revenue targets assigned by the organization.
• Educate clients about new fund offerings (NFOs), market movements, and investment strategies.
• Ensure compliance with SEBI guidelines, KYC norms, and internal processes.
• Maintain accurate records of client interactions and transactions on CRM systems.

Qualifications & Skills:

• Bachelor’s degree in Finance, Commerce, Business, or related field (MBA/PGDM is a plus).
• 1–3 years of experience in mutual fund sales, financial advisory, or relationship management (virtual or in-person).
• NISM Series V-A certification (Mutual Fund Distributor) .
• Strong understanding of mutual fund products, SIPs, taxation benefits (ELSS), and investor profiles.
• Excellent communication skills in English and].
• Ability to build rapport virtually and manage client expectations effectively.
• Self-motivated, target-driven, and good at multitasking.
• Proficient in MS Office, CRM tools, and financial calculators.

Preferred Experience:

• Prior experience in a fintech, wealth advisory firm, or AMC distribution partner.
• Exposure to digital investment platforms, robo-advisory tools, or video-based client interactions.