Account Manager

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Description:
You will be supporting the Local Partner Services team in Dubai. You will be responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com's customers. As an Account Manager, you will be given your own portfolio of Accommodation Partners, this team supports multiple countries across the Middle East, so regular business travel is essential.
Key Job Responsibilities and Duties:

• Partner communication: Build and maintain strong relationships with partners by communicating clearly, tailoring your style to the audience, and providing consultative guidance.
• Market management: Analyze local market trends and drivers, prioritize opportunities, and manage your portfolio of accounts to improve business value.
• Needs analysis: Identify and understand partner needs, challenges, and opportunities to deliver tailored support and create measurable value.
• Solution development: Propose relevant Booking.com products, tools, and strategies to partners, positioning solutions in a compelling, mutually beneficial way.
• Driving outcomes: Lead conversations effectively to secure partner commitment and achieve positive results.
• Representation: Act as a trusted ambassador for Booking.com, consistently modeling our values in all interactions.
• Personal growth: Demonstrate self-awareness and emotional intelligence, using feedback and reflection to continually improve your impact with partners and achieve business goals.
• Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their portfolio
  

You should apply if you:

• Bring solid experience in account or partner management, ideally within e-commerce or the travel industry

• Proficiency in English, with strong communication in speaking and writing. Native Arabic is a plus.
• Excel at managing your time, setting priorities, and staying organised while handling multiple responsibilities.
• Take a proactive approach, show ownership, and are comfortable working independently
• Have sharp analytical skills, attention to detail, and a data-driven approach
• Enjoy collaborating as part of a team, while remaining flexible, open to change, and self-motivated
• Approach challenges with a positive, solutions-oriented attitude
• Driver's license
• Availability to travel up to 50% to countries within the Middle East
  

You shouldn't apply if you:

• Have limited experience managing a large portfolio of partners simultaneously
• Primarily focus on acquiring new partners rather than developing and growing existing relationships
• Find ambiguity or evolving processes difficult to navigate
• Prefer a reactive approach rather than proactively driving outcomes
• Have an inflexible schedule that limits your ability to travel as required (around 50%)
  

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Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
  

Inclusion at Booking.com:
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech.
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:

• Let's go places together: How we Hire
• This role does not come with relocation assistance.
  

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.