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Job Description
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.
Customer Care Representative
At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That's why we say that a career with Boston Scientific is more than just a job, it's personal.
About The Role
Being a part of a fast growing international team that serves the need of global distributors regarding order fulfillment, invoicing and shipping of products. Manage order handling, product allocation, shipments creation, providing proper update and exceptional customer experience.
Your Responsibilities Include
- Manage Order-to-Cash for assigned global distributors; Process orders and organize shipments including requesting export documentation to deliver required products in time
- Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.
- Build strong relationships with customers and internal partners, like the commercial, operations, planning and finance team. Support regional sales force and Business Unit Managers.
- Act as spider in the web, taking necessary action in close collaboration with different departments globally in order to secure smooth order processing and provide excellent customer service.
- Contribute to continuously improving the service to customers and driving customer satisfaction.
- Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
- Communicate effectively with external customers and internal stakeholders to keep them informed of status of the process and orders.
- Maintain a correct and updated administration.
- Act as a team member in support of department objectives.
- Process Product complaints and Service Incidents.
- Ensure compliance to the applicable procedures, local legislation and OFAC/BIS licenses when applicable.
What we are looking for:
- Education level: Bachelor (MBO+/HBO)
- Customer Centric mindset
- Good interpersonal and communication skills.
- Multiyear experience in the area of Customer Service and Order-to-Cash process
- Experience with SAP and Excel
- Advanced proficiency in French and Arabic (spoken and written)
- Experience in handling Letter of Credit requirements
- Experience in export services and logistics
- Experience with Salesforce.com/Service Cloud
- Experience in MedTech industry
- Working in an international environment
- Attractive benefits package
- A team-oriented company culture
- Excellent training/development programs
- Company with a purposeful mission
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Skills
OperationsCustomer SatisfactionCustomer ServiceLogisticsOrder ProcessingAdministrationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Boston Scientific is a leading innovator in the medical device industry, dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. The company focuses on developing high-quality products and technologies that address a wide range of health conditions, including heart disease, neurological disorders, digestive diseases, and chronic pain conditions. With a commitment to enhancing patient care, Boston Scientific operates across multiple countries, providing clinicians with state-of-the-art tools that enable better diagnosis, treatment, and outcomes for patients. The culture of innovation and excellence at Boston Scientific drives its mission to push the boundaries of what is possible in medical science and technology.
A Boston Scientific career offers professionals the chance to be part of a dynamic and impactful organization. Those who pursue a Boston Scientific career are joining a team that is passionate about making a meaningful difference in people's lives through medical innovation. The company values diversity, inclusion, and the professional development of its employees, offering numerous opportunities for growth and advancement within the organization. Boston Scientific is committed to supporting its employees' career aspirations through continuous learning, mentorship programs, and a collaborative work environment that encourages innovation and excellence. This focus on employee development and engagement ensures that a Boston Scientific career is not just a job, but a journey of professional and personal growth, contributing to the company's goal of providing high-quality care and improving patient outcomes worldwide.
Important dates & deadlines?
Application Deadline
28 Sep 26, 01:42 PM IST
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