149+ Applicants
Posted: 7 months ago
5-9 years
Chennai,
Tamil Nadu
Work from Office
Posted: 7 months ago
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Applicants: 149+
Job Description
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Job Description
- As a Business Analyst in our Information Systems department, you will play a crucial role in driving successful technology solutions adoption and delivering measurable customer value through effective change management and fostering a culture of continuous improvement and innovation.
**Key Responsibilities:**
- **Customer Success & Value Realization**
- Collaborate closely with internal stakeholders to understand their desired outcomes from IT solutions.
- Define and track key performance indicators (KPIs) and success metrics related to solution adoption, customer engagement, and business value realization.
- Analyse data and stakeholder feedback to identify whether outcomes are being met.
- Champion the "voice of the customer" throughout the project lifecycle, ensuring solutions meet or exceed user expectations.
- **Organizational Change Management & Adoption**
- Develop and execute comprehensive change management strategies and plans for identified strategic programs.
- Conduct thorough change impact assessments, identifying how new systems, processes, or technologies will affect roles, responsibilities, and workflows.
- Create targeted communication materials, training programs, and support mechanisms to drive user adoption and mitigate resistance.
- Develop creative training materials & programs that increase ease of system understanding and usage.
- Act as a change champion, influencing stakeholders at all levels to embrace new ways of working.
- **Internal Branding & Communication**
- Develop and manage internal communication plans to promote initiatives, successes, and updates.
- Create engaging content aligned with IS branding guidelines.
- Ensure consistent messaging and tone across platforms.
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- Organize and support internal campaigns, town halls, and engagement events.
**Required Qualifications:**
- Bachelor's degree in business administration, Information Systems, Computer Science, Engineering, or related field. Master's degree (MBA) or relevant certifications (e.g., CBAP) will be a bonus.
- 5 years of experience as a Business Analyst in IT/digital projects in large organizations.
- Demonstrated experience in Organizational Change Management (OCM), Customer Success/User Experience, or Innovation Programs.
- Proficiency in business analysis tools and data analysis and visualization tools.
- Exposure to ERP systems and manufacturing processes is a plus.
In this role, you will need to showcase exceptional analytical and problem-solving skills, strategic thinking, outstanding communication and presentation skills, influencing and stakeholder management, adaptability and resilience, proactive nature, and strong facilitation skills.,
Skills
Business AnalysisBusiness AnalystData AnalysisErpVisualizationAnalystCustomer SuccessCommunication SkillsStrategic ThinkingChange ManagementInternal BrandingAnalytical SkillsOrganizational Change ManagementAdaptabilityRequirements ManagementStakeholder ManagementFacilitation SkillsCommunicationProblemSolving SkillsPresentation SkillsSelfStarterValue RealizationProactiveAdoptionInfluencing SkillsResilienceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Brakes India Private Limited is a leading engineering solutions provider, supplying safety-critical products for automotive, railways and industrial applications. With over six decades of expertise, we are committed to delivering innovative and sustainable solutions that meet the evolving needs of our customers.
Important dates & deadlines?
Application Deadline
30 Oct 25, 02:36 PM IST
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