Client Service Executive

Experience: 13 Years | Location: Bangalore (On-site)

About BrandStory Digital

BrandStory Digital is a leading digital marketing and branding agency committed toempowering businesses with innovative and impactful solutions. With a client-first approach,we specialize in creating compelling brand stories that connect with audiences acrossdiverse industries. Join our team and be part of a journey that shapes the future of digitalmarketing.

Role Overview

We are seeking a Client Service Executive with 13 years of experience to manage andnurture client relationships while ensuring seamless project execution. You will act as abridge between the clients and our internal teams, ensuring all client requirements are meton time and with exceptional quality.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for clients,maintaining strong and positive relationships.
• Project Coordination: Collaborate with internal teams to ensure the timely delivery ofprojects aligned with client expectations.
• Requirement Gathering: Understand client briefs, decode their requirements, andeffectively communicate them to the creative and execution teams.
• Feedback Management: Collect client feedback, address concerns promptly, and implement solutions to enhance satisfaction.
• Performance Reporting: Prepare regular updates and reports to share projectprogress and performance insights with clients.
• Upselling and Cross-Selling: Identify opportunities to offer additional services orsolutions that align with client needs.
• Trend Analysis: Stay updated on industry trends and incorporate relevant insightsinto client strategies.
• Industry and Brand Awareness: Keep themselves informed about both Brandstorysofferings and developments within the clients industry to provide relevant,value-driven consultation.
• Strategic Consultation: Actively guide clients with strategic recommendationstailored to their goals, ensuring the solutions proposed are aligned with currentmarket realities and best practices.

Preferred Background

• We highly value candidates with prior digital agency experience. Familiarity with thefast-paced agency environment, handling multiple clients, and understanding creativeprocesses will be a significant advantage.

Requirements

• Experience: 13 years in client servicing, preferably in a digital marketing or creativeagency environment.
• Education: Bachelors degree in Marketing, Communications, Business, or a relatedfield.

Skills:

• Strong interpersonal and communication skills (verbal and written).
• Excellent organizational and multitasking abilities.
• Problem-solving mindset with attention to detail.
• Ability to manage multiple client accounts and projects simultaneously.
• Proficiency in using project management tools and the Microsoft Office Suite.

Why Join BrandStory Digital

• Opportunity to work with a dynamic and creative team.
• Exposure to a diverse portfolio of brands and industries.
• A collaborative and supportive work culture that encourages innovation.
• Career growth opportunities in a fast-paced and evolving industry.

If youre passionate about client success and ready to be part of an exciting journey, wedlove to hear from you!