102+ Applicants
Posted: 1 week ago
2-4 years
Navi Mumbai, Maharashtra
work from office
Posted: 1 week ago
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Applicants: 102+
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Job Description
IT Analyst - Technical Support
Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
Its a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people.
Its why weve structured our business to help our teams, and their talents, shine bright. Its why weve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And its why weve built an organization where real innovation makes a genuine impact and generates true rewards for our team members.
True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:
Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
Its a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people.
Its why weve structured our business to help our teams, and their talents, shine bright. Its why weve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And its why weve built an organization where real innovation makes a genuine impact and generates true rewards for our team members.
True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:
- Training and certification bonuses
- Culture Awards that recognize excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities.
- An environment that embraces learning and development
- MUST have at least 2 years of experience in IT Service Desk / Windows Server / Wintel / Technical Support / Remote Support Services.
- Experience dealing with international clients or customers preferred.
- To provide customer service Inbound & outbound support to Brennan IT clients, engineers and staff.
- To coordinate, collaborate and escalate task within established timelines.
- To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.
- Excellent communication skills with international calling customer experience are preferred.
- Ability to work under pressure to meet service level agreements.
- Great customer service experience is must.
- Configuring Outlook and troubleshooting.
- Configuring Network Printer/Offline Printer.
- Mapping Network Drives- Folder Access.
- Basic understanding on Intune & Azure, SCCM, DNS, DHCP, TCP IP Protocols
- Basic understanding of antivirus alert management. E.g Sophos, Sentinel one, Crowd strike etc
- Understanding on Distribution List, Security Group, Dynamic Groups, Shared Mailbox (And their differences with each other)
- Excellent time management skills to prioritize tasks and meet service level agreements (SLAs).
- Adaptability and willingness to learn new technologies and processes.
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- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
- Excellent verbal and written communication skills.
- Ability to provide technical support over the phone; good phone etiquette, professional demeanour, previous customer service experience strongly desired.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
- Ability to handle constantly changing flow of call; remain productive during avail times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Ability to think around problems and come up with creative solutions.
- Ability to work with or without direct supervision.
- Willing to work in a 24x7 work environment.
- Servers, O365, Intune, Mimecast, Exclaimer, Sophos/CrowdStrike/Defender/SentinalOne, VMware, DHCP, DNS, Group Policy, Hyper-V, SCOM, SCCM - Knowledge is highly preferable.
Skills
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About Company
Brennan IT is an Australian-owned IT services provider that has been delivering exceptional IT solutions to businesses across various industries since 2001. With a focus on building long-term partnerships and a commitment to providing reliable and innovative IT services, we have established ourselves as a trusted leader in the Australian IT landscape.
Our comprehensive range of services includes managed IT services, cloud solutions, cybersecurity, network infrastructure, and more. We work closely with our clients to understand their unique business needs and develop tailored IT strategies that drive growth, improve efficiency, and mitigate risks.
At Brennan IT, we pride ourselves on our team of highly skilled and dedicated IT professionals. Our experts possess deep technical expertise and are passionate about staying at the forefront of technology trends. We foster a collaborative and supportive work environment that encourages continuous learning and professional development.
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Important dates & deadlines?
Application Deadline
25 Nov 26, 04:32 PM IST
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