CRM Manager

Roles and Responsibilities :

• Manage customer relationships to ensure timely payment of bills and resolve any issues that may arise.
• Prepare demand letters, agreements, and other documentation related to real estate transactions.
• Conduct regular follow-ups with customers through phone calls to collect payments and maintain a high level of customer satisfaction.
• Well versed with entire CRM process including registrations, collections, demand letter, ERP and basic MIS
• Analyze sales data to identify trends and opportunities for growth in the real estate market.

Job Requirements :

• 1-5 years of experience as a Customer Relationship Manager or similar role in the Real Estate industry.
• Strong understanding of CRM process and ability to manage customers single handed . 
• well versed with ERP and use it effectively for tracking customer interactions.
• Excellent communication skills with the ability to negotiate agreements and resolve conflicts over phone calls.
• Proficiency in preparing reports using tools like Excel or Word.