Experience Center Head - Retail Sales

Role Overview:

We are looking for an experienced Experience Center Head to lead the overall business, sales, and operations of a premium retail experience center. The role will be responsible for P&L management, revenue growth, showroom sales, customer experience, and operational excellence across modular kitchens, wardrobes, living furniture, and allied products.

Key Responsibilities:

• Own the P&L of the experience center and achieve monthly, quarterly, and annual revenue and profitability targets.
• Drive showroom sales across modular kitchens, wardrobes, living furniture, and allied products.
• Develop and execute sales strategies to achieve business and revenue objectives.
• Lead day-to-day showroom operations, ensuring high standards of customer service and operational efficiency.
• Manage and motivate the sales and store operations team to achieve individual and business targets.
• Monitor sales performance, conversion, revenue, margins, and other key business metrics.
• Ensure an exceptional customer experience throughout the showroom journey, from enquiry to closure.
• Drive effective merchandising and presentation of products within the experience center.
• Identify opportunities for business growth and improve showroom productivity and profitability.
• Coordinate with internal stakeholders to ensure smooth execution of customer orders and overall business operations.

Required Candidate Profile:

• 6 - 10 years of experience in retail sales and operations.
• Minimum 5 years of experience in a leadership role managing premium retail stores or experience centers.
• Prior experience in modular kitchens, luxury furniture, home interiors, or related premium retail is preferred.
• Strong experience in P&L management, sales target achievement, and revenue growth.
• Proven people management and team leadership capabilities.
• Strong understanding of showroom management, retail operations, merchandising, and customer experience.
• Excellent communication, stakeholder management, and commercial skills.

Key Skills:

• Retail Operations, Retail Sales, Showroom Management, Experience Center Management, P&L Management, Revenue Growth, Store Operations, Store Management, Premium Retail, Modular Kitchens, Luxury Furniture, Retail Management, Store Merchandising, Sales Leadership, Customer Experience, Team Management